Hotels Near Casa Dorita Castel-Branco in Sintra

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

We spent six days here. This is our second visit. We love the quiet rural situation of the Quinte. Andre and his Mother are most hospitable people. Friendly and nothing too much trouble. Fantastic breakfast as much as you want to eat. Lovely swimming pool and pretty gardens. We visited Mafra, Sintra and various small rural villages in the region . Recommend Tabunas restaurant in Varezea but advise booking. Lovely beaches especially Magoito On a warm but stormy day, just us and the surfers. Car hire advisable as you are quite rural tho still in walking distance of Varezea but if you want to go out to rural restaurants or sightseeing it’s a must. If you want to visit Lisbon then there is a great train service from Sintra where you can park the car for free ( speak to Andre). We hope to be back again .

Decent place to stay if you have a car. Several miles from Sintra historic center area, but we left early enough to get a free spot in a neighborhood a few blocks from the National Palace, so that helps. Room was typical BASIC Ibis. Not enough pillows (just ONE per person); towels (again, only ONE total, per person, or trash cans (again, ONE TINY one). No fridge!! No coffee maker. NO ICE machine available for public use in the entire hotel! Very tricky parking spaces. They have about 15-20, which are free, on surface lot, but need to pay if park in structure below...only 3 euros, but they should just make it free. The bar/restaurant area was decent and convenient; fair prices for quick dinner. Breakfast 8.50 euros, but very limited continental breakfast only; not hot items... We chose to eat elsewhere and was less expensive. Not many places to eat in immediate vicinity. There is a very convenient Lidl and Auchan (large grocery/gen merch store) to stock up on supplies before heading out. Internet wasn't working our first night, but was ok the next night. In summary, inexpensive, basic, clean room for the night, but definitely no friils. Would recommend staying here, as long as aware of basic/limited amenities

The room was nice and tidy, the staff was very lovely and helpful, breakfast was good and the sourroundings very beatiful (i had been to sintra and the cost). I was there by car and found it usefull, i don't know how good the bus connections are...

The hotel is overall ok, but my experience is really controversial. Pros: Good value for money. The location is quite central. Clean rooms. Live music at the rest zone near the reception from time to time. Cons: Cleaning process is ruining the perception. No logic, no exact timing, they can even enter the room with a sign ”no disturb” on the door. Sound proof is poor, so all external noises can be easily heard. The reception people could be more friendly (smiling and saying ”hello” to customers when an eye contact is happening). I haven't yet tried the breakfast.

The hotel is very nice and new looking. Very clean. Andre is so helpful at the front desk as are all of the staff. Loved it here. But for a long stay I would want more amenities but for the price and 2 nights, it was perfect. Lidl Grocery store across the street.

Room is good, breakfast is okay, nice area and service was really good thanks to Frederico and Marco for always being there and very helpful. The area is next to a really great park and if you work through you'll will find the Oeiras shopping mall. Lots of shops and eating opportunities