Guest User
November 2, 2023
During our recent five-night stay at Elivi, my partner and I encountered a few very disappointing experiences that unfortunately affected our overall experience in Greece. The pre-arranged shuttle service from the airport, upon which we relied, arrived 40 minutes late without an apology. This delay left us feeling somewhat stranded, exacerbated by the absence of cell service for communication. Several fellow guests who were in the same situation resorted to taking taxis, despite being charged the full shuttle fee, which was disheartening. The general attitude of the staff towards the guests was way below any expected standard. A sense of disdain was palpable in the demeanor of many staff members when asked for assistance. This was most evident during a conversation at the front desk where, while expressing my concerns regarding the lack of communication about post-storm WiFi and beach access, I was met with argumentation rather than a supportive response. Furthermore, the manager's reaction to a simple request for assistance with calling a local hotel to say we had arrived was less than accommodating, making me feel as though my reasonable inquiry was a terrible inconvenience to him. One notable incident at the Nest restaurant involved a chef raising their voice at a patron due to an error in an order, failing to handle the situation with any professionalism. The breakfast selection, aside from an extensive array of cakes, left much to be desired, with cold and unappetizing eggs and bacon. Despite this, the breakfast staff, particularly Marina, were a commendable exception, providing a positive experience within an otherwise lackluster service environment. Although the rooms were pleasant, we found them to be overpriced. On a more positive note, the independently-owned bar adjacent to Grace was a highlight of our visit. In conclusion, while Elivi Hotel boasts a 5-star rating, in service I would be inclined to rate it closer to 2 stars at best. The disappointing encounters with the staff left us feeling regretful about the substantial inves**ent made for our stay, ultimately tarnishing our overall impression of the beautiful Greek surroundings and leading us to reconsider future visits.