Pullman Palm Cove Sea Temple Resort and Spa

Good vibes and have big swimming pool

The room is great! Quite spacious with enough space for a family of four. There is a barbecue grill and kitchen as well as dishes and cooking utensils. Very good. But the service and hospitality is poor. The worst experience I’ve ever made! There is one restaurant that is always fully booked, but still has tables and chairs available. You have to please them to make up a table for you, very uncomfortable for a five star hotel! Then they have a lagoon bar that offers foods and drinks. First day 29. Dec there was a wedding, so the lagoon bar was closed for hotel guests. Food can be ordered to room, because restaurant is fully booked. We asked if there is a celebration for New Year’s Eve, but concierge told us it was cancelled because no people were interested in. On 31. Dec they closed lagoon bar again for hotel guest because suddenly they had a New Year’s Eve party, but not for us. On January 1st there was no room service…. Check out was the same unfriendly treatment as during check-in… If you don’t mind to spent your holidays like a tenant it’s a great place. As a hotel guest better try another one. We will not come back here!

The Pullman Sea Temple Resort was a beautiful hotel. The service was excellent and the 1 bedroomed apartment was fantastic in every way. I will definitely be returning!

Booked a resort view and it overlooked the swamp/mangroves that stunk. The room was filthy with lip gloss and packets of tablets under the couch. The floor was covered in food and dirty as well as having an unpleasant odour. Really unimpressed and disappointed to the point we cancelled our stay and went home.

This is a wonderful property located in a quiet area of Palm Cove. Megan, Steve and team make you feel most welcome. Apartments are spacious with full kitchen and laundry. Restaurant is always at a high standard and great value with the Accor Plus card. Great gym located onsite also.

This resort is fair. I wouldn’t stay there again. The rooms were spacious, but they were also infested with small bugs - mosquitos and small gnats. Small spiders. I had them spray for bugs one night, but more came back. The room had a nice large bathtub with jets, but it had lots of little bugs sitting in it. I suppose I could have flushed them down, but somehow it just wasn’t appealing. There were small frogs trying to get in through the bathroom window, but thankfully they could not. When I left, I had more than a dozen mosquitoes bites. The service at the front desk was good. One woman was especially attentive and helpful but I can’t recall her name. The massage I received in the spa was nice, very relaxing. The bar area was fair - food was mostly fried stuff. Cocktails were ok. We didn’t eat at the restaurant there. It’s a short walk to the Main Street of Palm Cove where all of the restaurants are. Honestly, if I had it to do over again, I don’t think I’d stay in Palm Cove. The beaches are really nothing special and aside from a few sectioned off areas, you can’t swim in the ocean because of crocs.

We stayed in room 310. I spoke with Andrew before we got there and he told me we had a view of the beach. There was no view of the beach we had a view of mangroves with some waterway mudflap. We asked Andrew if we could move rooms as we found it difficult to catch 2 lifts and walk to the other side of the resort with 4 kids and a pram, his response was that unfortunately he needed to look after other guests and could not help with no resolution. I need to add this person has no idea about customer service and should not work in this industry he just repeats himself with ‘unfortunately he can’t help’ as this was his same response when asked for a late check out, his response’I need to look after the other guest and unfortunately I can’t help you and continuously repeats himself with no resolution. I must say it was actually laughable buffet breakfast was not great average at best. The pool was OK. Fairly dirty lots of leaves. This resort is not a 5 star resort I probably wouldn’t rate it a 3 star. I would like to add Kenji at front desk was lovely to deal with and also there was a lovely gentleman at breakfast there this is the only reason why I would give this resort any stars..