Best Hotels near Illusions Gallery & Frames, Smyrna

Hotel representative referred us to a nearby restaurant for delivery (Metro Diner) and we never received our food, we were left with an $82 bill for food we never received & the hotel could only apologize. Hotel parking is hectic, parking availability is limited. Hotel room should’ve came with a microwave.

Overall I love the hotel. The bed is ok. The breakfast was excellent! What I don’t like is paying $20 per day for parking and having to pay $4.95 per day for Wi-Fi.

Sheriff was so kind to drive me to my classes and pointed out how to get to the Falcons game. He is friendly, kind and always smiling. The front desk, valets, housekeepers, and other staff are also outstanding. It was nice to be greeted upon my returns. It felt a little like home each time. The rooms are immaculate. The location is nice (there is a mall across the street). It was nice to have a home away from home. Well done , everyone and thank you.

We took our 9 year old to his first two Braves games and stayed at this hotel for 4 days. We had never stayed here before, but a relative recommended the hotel. The room was clean and smelled nice. I always check the sheets and pillows. The only negative was the white thin coverlet looked pretty on top, but was covered in paint smudges or marker of some kind on the underside. We just removed it and set it to the side. The staff, for the most part, was incredibly nice and very helpful. Crystal and Marianna at the front desk were absolutely wonderful! Warm smiles and very helpful with any questions. The breakfast each day was great! The woman serving was all smiles and kept everything well stocked. Our housekeeper was super friendly and traded our towels and washcloths as well as replenished our toilet tissue and in room coffee. The only major negative to our trip was the night counter employee, Josh. He had a terrible attitude and was disrespectful and rude. Not just to us. We observed his bad attitude on our second night and experienced it ourselves on our last night. Out of respect for my son, I waited until he was comfortably back in our room before I returned to the lobby to get Josh’s name. We had been very nice and friendly when we originally entered the lobby and even asked Josh several questions about his day. He ignored us completely, and we were standing directly in front of him at the counter trying to pay for some drinks. When he returned our change he set it down behind the plastic barrier and then ignored us. We couldn’t get hold of it and asked if he could push it forward. He continued to ignore us as if we weren’t there. Keep in mind we were literally standing across the counter from him at the check in desk. My wife ended up pushing on the plastic barrier until it touched the register so she could slide the dollars out. The entire time he ignored us, even as we were asking him to please slide the money under the plastic. In an effort to avoid a conflict in front of my son we simply said, “Well then. I guess have a good night.” He still didn’t respond…. When I returned to the lobby, his excuse was, “..I have had to deal with these baseball people all week.” I was wearing a Braves shirt…. There was more with Josh, but I have made my point. So, to wrap it up, Josh is a terrible front desk representative for this hotel and needs to be moved where he has no guest contact. The rest of the staff and management are great!

Both beds are large, suitable for families with children, the hotel is very sophisticated, there is enough parking space in the parking lot, comes with a golf course, breakfast is buffet and continental, the cost is not good, great!

I've stayed at Hotels across the country. Many have branded themselves as top tier 5 stars but the Hyatt Regency is the HEAD OF THE CLASS in Total Package services, from staff to accommodations, personable staff from front desks to maids and managers. There is a climate and atmosphere that is incomparable and never disappoints. In my humble opinions, it's Hyatt-The Best and all others competing for 2nd place. As a Pastor who travels a lot, I've probably stayed with over a dozen different chains, once I stayed with HYATT, there are always my preferred choice. They are indeed AWESOME with an ASTERISK. Pastor WDB-STL

I was very hesitant about staying at this hotel because of other reviews but I must say I was pleasantly surprised the room was clean only downside it was small. I would suggest a better complimentary breakfast which is basically non existent.But for what I paid I can get over that . I would recommend because the rooms were nice and clean as well as comfortable will return!

This hotel is nice. Staff is pleasant. No one seems to go above and beyond. Most of the staff I encountered were mediocre at best. It's an acceptable stay. No bells and whistles. The location probably makes it a better stay than it would be if it were anywhere else. It's in the hub of everything. Malls, plenty of shopping and restaurants. It's a slight step up from it's neighbor, Hotel indigo. Overall, it was just ok.