Oborishte 63,The Art Boutique Hotel by Sandglass

Would happily stay again for the location, service and facilities. The shower booth was impressively spacious.

Lovely little hotel with friendly staff. Elegantly designed rooms. Good location about 10 mins walk from the centre of Sofia and with good cafes and restaurants nearby. Perfect for both relaxing and exploring Sofia

The hotel is very clean, with all necessary amenities in the room. The location is good, close to points of interest, but I must point out an important issue: parking. If you are a foreign tourist, you may face serious difficulties finding a parking space, which can cause significant inconvenience. Unfortunately, our experience was overshadowed by the attitude of the receptionist (the young man with glasses). From the very first interaction, there was a complete lack of openness and willingness to help. His tone and behavior were rigid, showing none of the basic courtesy and hospitality one would expect in a hotel. We felt as if we were not welcome there, which should never happen in customer service. The most upsetting moment was in the morning, when we came down for breakfast (included in the room price) during the allocated time, only to be told—completely nonchalantly—that the cook had already left. We were traveling with a 5-year-old child, but this did not seem to matter to him. He offered to prepare breakfast himself, although that is clearly not his responsibility, which raises serious questions about the hotel’s organization and service standards. We did not pay for an improvised experience, but for complete services as advertised by the hotel. I have never written a review like this before, and it is not something I enjoy doing, but I believe it is important for the owners to know that such behavior can undermine all the other positive aspects of a stay. I will not return to this hotel—not because of the conditions, which were good—but solely because of the receptionist’s attitude. People come back to places where they feel welcome, and in our case, that feeling was completely absent.

Wonderful Stay in a Quiet and Stylish Hotel *Wonderful Stay in a Quiet and Stylish Hotel* ✨ The hotel is located on a peaceful street, just a short 6-minute walk from the metro station. The surrounding area is vibrant, with plenty of great bars and restaurants to explore. Initially, I booked a room on the first floor, which was a bit too close to the reception and had windows facing the restaurant. Fortunately, the staff kindly helped us switch to a suite on the third floor—and it was perfect! The room was quiet, beautifully designed, and incredibly comfortable. Breakfast was served directly in the room, which added a lovely touch to the experience. The staff were exceptionally friendly and helpful throughout our stay. Highly recommended