Secrets Maroma Beach Riviera Cancun

We have stayed in many countries and at many different resort brands, and this is a top tier resort and our favorite. The food is incredibly good for an all-inclusive. There are so many activities to choose from every day, from sports, to crafts, to shows/performances. They are great about little touches and special events (tuna snoring, sunglass cleaner, ice cream cart, tequila tastings).

Where to begin! This whole resort is beautiful! The service is top notch, everyone was so nice and helpful. The food was amazing! All inclusive at this resort actually includes room service and mini fridge refills! The balance of relaxation vs activities was excellent. I went with a large group for a wedding trip and no one was ever bored. We went out kayaking and our guides were wonderful! Highly recommend! Hope to come back for another week!

We finally decided to visit and everything was just amazing. The room exceeded our expectations. The beach and ocean were unparalleled, the best we've ever encountered. Great place, amazing food, and outstanding staff everywhere! We're definitely planning to come back for another blissful week in paradise soon!

I am currently at the end of my 1 week long stay at the Secrets Maroma Beach Resort, a highly praised resort in the Caribbean which, according to everything I read both on Tripadvisor and on other websites, is one of the best all inclusive in the country. While my stay had its highlights and was, overall, an enjoyable experience, it didn't quite live up to the extravagant reputation it boasts. One notable drawback was the resort's lack of emphasis on customer-centric service. From the bureaucratic hurdles like waiting in line for buffet seating to the stringent dress codes enforced at the restaurants, the experience felt more regimented than indulgent. Moreover, and this was something that really bothered me, was the constant influx of wedding ceremonies monopolized the resort's communal spaces, disrupting the tranquility of the pool and beach areas. Walking through the resort amid wedding festivities or witnessing ceremonies while sunbathing at the beach and being in the background of such private moments was not only awkward, but not up to the level of service the hotel aims for. In my option, the number of weddings the hotel is hosting is excessive, and you are made to feel as if the hotel is a wedding venue. Accordingly, weddings should be held far away from the guests, in order to not disturb their experience. I'd also like to note that while this resort is on a higher price point, there were some occasion where you would find guests too drunk, playing music from their own speakers at the pool, yelling… the loud and disruptive behavior from other guests, while not the fault of the resort and definitely something that was expected at this resort, detracted from the overall ambiance. Although the culinary offerings were enjoyable, they failed to reach the exceptional standard I had hoped for. However, the food at the French restaurants and the Seaside Grill Restaurant stood out as particularly enjoyable. The Privilege Beach Restaurant offered a pleasant dining experience, with attentive service and a welcoming atmosphere. On the other hand, the buffet was a dark space with limited diversity of food options, and the service was not excellent there either, being too crowded at times. On the positive side, the check-in process was remarkably smooth, and the concierge was consistently helpful throughout my stay. Whenever I needed something in my room, it was promptly available, and the staff seemed genuinely preoccupied with ensuring guests' comfort. The resort staff were exceptionally warm and attentive, elevating the overall atmosphere with their hospitality. At the restaurants, the staff made efforts to cater to guests' needs, although at times, efficiency was compromised, especially during busy periods when they were preoccupied with cleaning tables and preparing drinks. This inefficiency was more noticeable at the buffet than at the à la carte restaurants. Additionally, the resort offered excellent WiFi connectivity, and there was a va

This is our 10th visit to paradise. The friendliness of the staff and feeling we are family keeps us coming back. Shout out to Bramden, Edie, Luis, Mauricio poolside concierge. Dario and Alberto serving poolside. Carlos, Rif, Richard at preferred club. Marianna and Sergio from the spa. Emmanuel building concierge and the many others who work so hard

The property was beautiful, the room was as nice if not better than the website photos. The best part, the wait staff were amazing, some of the most friendly people we could meet. Oddly there was some local wildlife that was very fun to see. If I had to pick something I didn't like, it was being asked to sit in on a breakfast or lunch to get information on the Secrets VIP program, If I was interested I would've asked. The other, pricing for touristy or general need items for sale on the property. This was our first trip to Mexico and Secrets Maroma knocked it out of the park, it was such a good experience for us!!! Thank you to all those that helped us enjoy our Mexican experience.!!!

We were pressured to buy a time share before we could even get into our room. The long pants for men dinner policy was selectively enforced causing confusion and embarrassment.

Arguably, the best experience we've had at a resort in Mexico. Every day there were interesting games/events going on in the resort. The restaurant selection is similar to most Secrets, but the food was 5-star (even the lunches setup by the pool were fantastic). The best part was that everyone working there was super attentive and genuinely interested in making people's day. This is by far the most important aspect of any resort.