Nickelodeon Resorts Riviera Maya

The hotel, the best but to pricy, so gritty expecting 6000 pesos for a less than 50 dollars game. Also not making up to the agreement, between Trip and Nickelodeon together. Last time I use both

Excellent destination and the best price was found on trip.com. My 8 year old son had the time of his life! I highly recommend this resort if you are traveling with kids!

I felt comfortable during my stay. The facility was clean and tidy.

Don't stay here! They downgraded us from our prepaid room without explanation or refund, leaving us without enough beds and told us to "call ******* if you have a problem with it." Had to fish out beer cans and plastic wrappers from swim up pool and it was still dirty after that. Can’t get room service. Front desk is not available and they are completely useless/uncaring when you force them to deal with you. Towels are dirty. Hotel is a long walk from lobby, breakfast, waterpark, and shows. Shuttle bus is never around. There was no explanation on available facilities and events. Daily housekeeping is just making beds and emptying trash. Ocean views are obstructed by massive concrete blocks. There's a huge sand berm where the beach should be and the beach is further unusable due to all the rocks, seaweed, and plastic garbage. Hotel app is useless. Staff doesn't speak English well. No store for baby supplies, need to order anything from outside. Entire family was locked out of our room. Hotel doesn’t provide a breakdown of room charges, just groups them all together to try and hide their over billing. Clientele is lower class stealing kids pool toys, pool chairs and throwing garbage in the pool. Front desk made us late for our airport departure insisting every disposal wristband was returned or we couldn't leave the hotel.

Newer resort with very poor customer service. From day of check in to time of leaving, customer care is 0. And every person you ask for help, says it’ not their job and ultimately, manager says they can not do anything. Main Pool for kids is about 20mins walking distance. Transport from rooms to pool is very poor and you have to wait as much as 30mins at times to get transport. Then coming back transport is same. There is no special check out line so you can wait 30-40 mins in line before people ahead of you checking in gets their turn. Yes, you have to check out and return wrist tags or they charge $100 per tag none of which is ever conveyed to you. They work with transport company name Loomis that is on property. Transport folks that are actually driving the Van are nice but people arranging your transport are rude and even more ruder if you don’t buy any extra packages from them. Anticipate to leave resort 4-5 hrs before departure time although time airport is 20-25mins away with traffic. We told manager of resort that we booked everything through Nickelodeon and not Loomis and needs appropriate timings to leave but even manager are useless & not willing to help. If you still end up there, get the cheapest room. We got room with walk in pool as it was written they are heated but they are NOT heated. So kids will likely never go in there and its waste of total $ like we did. food for breakfast lunch and dinner at buffet are same, just arranged and placed differently. 1/5*

The Nickelodeon Resort is geared towards everything character based with events and activities throughout the day. Be sure to do your homework on activities as many…I repeat many…are upcharges beyond the cost of your stay. The expectation I had and what this resort delivered were not aligned. The service in the rooms was slightly below average and would have expected the resort to continue the experience for the kids in the space throughout the stay. We couldn’t even get laundry service picked up. The food service was good but the food itself was subpar for a resort even in a buffet setting. I would describe the food as low quality and even distressed. Protein of any quality was non-existent, with the nicest steak ‘a choice at best NY Steak’ in room service severely overcooked and fatty. Food around the waterpark was ok, pizza is not at all what you come to expect in the states so be prepared. The cocktail service was good but bloating in sugar drinks. Recommend just going for shots to get your money’s worth. We were hopeful to have some adult time, but very limited daycare options with limited hours during the day left us with a solid 20 minutes before the kiddos wanted pick up. The waterpark itself was really nice. Best lazy river I’ve ever experienced and excellent kids area with lots of age appropriate slides. Pretty much the best part! I would best describe this place as a ‘one and done check the box’ with the cost of the experience leaving us lack luster.