Solihull Town Centre

Breakfast was good. The room is good. The staff seems new and a bit confused. Overall the stay is good.

The hotel itself meets all expectations. Always been good since I've been coming here in 2022 except during major refurbishment works. However, the drastic fall in the restaurant offering is concerning and should be made known to guests ahead of time particularly when the meal deals are still on offer. Menu should be available before one Commits to the meal deal only to find very little offering and what was on the plate was inedible after all.

Should have Netflix and should be able to open the window somewhat. WiFi was not good at all. On the positive side it was cleana and the service was good .

Booked Pemier Plus room. No access to ultimate WiFi in my room, dinner menu was shocking. Waited over 1 hour to be served. They had changed it and choice was very small. The food was not good at all. Chips were oven chips. We had paid for two nights meal deal but ended up going out second night as couldn't stomach it.

I stay here on a regular basis with work and omg was I disappointed when I arrived on Monday evening. I stayed in a Premier Plus Room which are nice and very comfortable. My complaint is with the menu in the restaurant which has been vastly reduced and not very appetising at all. I encouraged my colleagues to stay here and advised them to take the meal deal as I did but to find the menu had been reduced to litterly pasta, burgers and fish it was very disappointing. The staff advised that this was trial menu but it was not good at all. I had the fish and chips and the fish was nice but the chips were oven chips and not nice plus you don't get peas with it anymore (very strange) We waited for nearly an hour to be served as there was only one chef on. The waiting staff were lovely but you could see that they were fed up as we were as they were getting so many complaints with regards to the little choice and the wait time to be served. The next night we went out for food as there was nothing on the menu that would have made us want to eat in again I normally stay here for 3 x nights at a time and if I had been on my own I would have struggled to find something different to eat each night So on that note, come on Whitbread please give this lovely hotel back their full menu and make your new and returning customers happy to eat at your restaurant

Clean, comfy, fab staff and great location. Good price. Great bar. We will be going back. The shopping centre nearby is amazing too

My experience was amazing, the staff were friendly, and the hotel was clean and quiet. Easy to find with a sensible price range.