Solihull Town Centre Reviews

Breakfast was good. The room is good. The staff seems new and a bit confused. Overall the stay is good.

Service was great as were the people Helpful friendly and competent. Could not be better. Rooms were comfortable but the bathroom was in need of a bit of an update.

Clean, comfortable, good service

We were flying out of Birmingham Airport early the following morning, so decided to stay @ PI Solihull the night before. It looks relatively new, with new-ish carpets and un-marked furniture. Location was perfect, right next to a Multi-Storey and plenty of eateries around. Usual spacious room, very quiet. We didn't stay from Breakfast, but I guess it would be up to the same usual PI standard. Would definitely stay there again.

this was my 1st trip to premier inn and i was so surprised and the service and also the the bed i do not sleep well in hotels but this was so good i slept well but i did have a very bad cold . breakfast was good but was not feeling it because of my cold the staff made my break so helpful and friendly

An experience that was refreshing, uplifting, and inspiring. I visited the hotel, and encountered a staff member who happened to be the manager, this person's name was Sean. I just want to say after interacting with this person and experiencing the way they treated me, I had to write something. This manager actually truly showed what being a manager is all about. The courtesy, and continuous seeking to provide convenience, and a high calibre experience, was outstanding. For every query that I had, the response was one with the atmost friendliness, and one I should add, underlined with willingness, listening, and understanding. The most impressive thing about my interaction with this person was that they were genuine and sincere. This was not an encounter with a robotic type of manager, not at all. Thier people skill display was first-rate, they clearly love their career, and It is clear to see how they achieved their role. I most definitely recommend this hotel to any visitor. Thank you Sean

When I go away solo (rarely) I tend to use Premier Inn where possible. I find their rooms clean and functional with excellent mattresses. There is usually a good breakfast on offer. I found that Solihull Premier Inn ticked all these boxes and my one night stay was pleasant and uneventful

Freshly updated, this premier inn is styled in the new look format, and it didn't disappoint. The corridors and my room all smelt of new carpet, and the room was spotlessly clean, and very comfortable. The staff were friendly with a nice welcome and the bar staff were also pleasant and helpful. This would be a 5 star review, if it weren't that breakfast was stone cold.

Was given a room directly above the bin storage area. The bins were collected at 6am and the noise woke us up. It was so noisy for around 10 minutes there was no chance of going back to sleep. Also some noise during the night from other guest arguing. Told reception when leaving about the noise from the bins to be told ‘yes we know they are really noisy’ so why put someone in that room to begin with. Really disappointed, won’t be returning

We recently stayed here for 2 nights. Hotel lovely + newly renovated . Only problem inside the hotel room was lack of insulation between floor of room above + our ceiling. We were kept awake by guests in above room running up + down + general bad noise disturbance. Every sound from above can be heard so bad sleep for us night 1. Hotel staff helped by going to speak with the guests in room above. Night 2 new guests in room above who were quiet in comparison. Hotel and staff lovely top marks to them. Watch out with limited parking we got parking tickets + are going to contest them as there are signs in the hotel which indicate no charge till 10am.

The rooms were spotlessly clean and comfortable, as always. A special 'Thanks' goes to Debbie and her colleagues who arranged a breakfast table for our group of 10 and who very kindly included an unexpected treat to celebrate our son's 18th birthday. A very kind gesture from a friendly and welcoming Premier Inn team.

Very pleased with Solihull Premier inn. Staff very lovely and friendly and a credit to the company. Room excellent and spotless and the breakfast was one of the best .. wilm definitely be returning!!

I was only staying for one evening to attend an event nearby but I was really pleased with my stay. The 2 team that checked me in were really lovely, friendly and engaging. The room was clean and comfortable. It’s well positioned near large car park as quick walk into Solihull town centre. I only paid £64 and thought this was reasonable as many other hotels were £100+

Premier inn rooms are great. Locations are great too. But the thing that truly makes it premier are the staff - in this case Sean, who with his colleagues looked after my son and I when we arrived early and couldn't check in, and made sure we were happy, had drinks, and I even suspect his interest in our game stopped my son cheating at chess. Thank you!