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Wine Valley Inn
4.3/5113 Reviews

Wine Valley Inn

Solvang|0.36km from ZFolio
Absolutely disappointed! We've stayed here before and had a pleasant experience. Unfortunately I can't say the same about this trip. Upon check in we were informed there would be no water at the property between 9:00 pm and 5:00 am due to some maintenance being done by the city, and this was last of a three night stretch this was occurring. This was not disclosed at the time of booking and I made the reservation on what would have been the first night of the outage. The girls at the check in desk were less than accommodating. I realize this isn't their fault, but I would expect more than an unsympathetic response of, ”We're not giving any kind of discount or accommodation, but we will allow you to cancel and seek reservations elsewhere,” knowing full well that was a joke being this area is a tourist destination that regularly sells out starting Thursday night for the weekend. Then we head for our room on the third floor and we find the elevator is out of service. No warning from the girls at the front desk, who actually directed us to the elevator. I'm not sure what happened since we last stayed here, but I doubt we'll ever see this place again. Not even an offer of bottled water to hold you over for the night. Horrible customer service! Unexpected things happen, but by the third night of the issue I would have expected management to communicate the issue to upcoming reservations. Immediately upon learning of the issue of 3 nights of no water, you would think emails would have gone out to guests scheduled to check in advising of the problem, allowing them to check for other lodging. The curt advisement of, “ You can cancel your reservation and seek lodging elsewhere,” as we were checking in just isn’t the way you win consumer loyalty or keep repeat customers.

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Top rated hotels in Solvang

Searching for hotels near ZFolio? Compare room rates and reviews to find your ideal stay.
The Hadsten Solvang, Tapestry Collection by Hilton
4.5/5105 Reviews
Free parking, breakfast is a typical American style, during the period, I will give the children a picture, which is very interesting
The Landsby
4.5/569 Reviews
This hotel is in a good location, very easy to find, the room is very warm and beautiful, there is a parking lot but it has to give 15 knives, the surrounding environment is also very good, it is a good choice worth recommending
New Haven Inn
4.6/5105 Reviews
The location is very good, right on the Danish village. The house is a single-family house and the furnishings are very warm. Since it was too late when I arrived, I called the front desk in advance, left us the key and left a message. I went to check in the next morning. There were free hot drinks. I also took the map of Denmark Village and found the recommended ultra-authentic Brunch store!
The Hamlet Inn
4.2/5101 Reviews
The room was clean and overall fine but bring your own pillows and expect to be sleeping on a not very thick padding stacked up to make a ”bed”. The walls are paper thin too. We could hear every word of the people next to us. The heating is touchy. It would run along time and get the room too hot so I would turn it down slightly and then it wouldn't turn on and the room would be freezing. The water took a long time to heat up as well. The vouchers for the bakery across the street included a drink and pastry. The bakery was delicious. Overall it was fine. The cleanliness was the most redeeming quality, but the price was worth the horrible back and neck pain from the terrible beds.
Wine Valley Inn
4.3/5113 Reviews
Absolutely disappointed! We've stayed here before and had a pleasant experience. Unfortunately I can't say the same about this trip. Upon check in we were informed there would be no water at the property between 9:00 pm and 5:00 am due to some maintenance being done by the city, and this was last of a three night stretch this was occurring. This was not disclosed at the time of booking and I made the reservation on what would have been the first night of the outage. The girls at the check in desk were less than accommodating. I realize this isn't their fault, but I would expect more than an unsympathetic response of, ”We're not giving any kind of discount or accommodation, but we will allow you to cancel and seek reservations elsewhere,” knowing full well that was a joke being this area is a tourist destination that regularly sells out starting Thursday night for the weekend. Then we head for our room on the third floor and we find the elevator is out of service. No warning from the girls at the front desk, who actually directed us to the elevator. I'm not sure what happened since we last stayed here, but I doubt we'll ever see this place again. Not even an offer of bottled water to hold you over for the night. Horrible customer service! Unexpected things happen, but by the third night of the issue I would have expected management to communicate the issue to upcoming reservations. Immediately upon learning of the issue of 3 nights of no water, you would think emails would have gone out to guests scheduled to check in advising of the problem, allowing them to check for other lodging. The curt advisement of, “ You can cancel your reservation and seek lodging elsewhere,” as we were checking in just isn’t the way you win consumer loyalty or keep repeat customers.
Svendsgaard's Lodge- Americas Best Value Inn & Suites
3.8/5105 Reviews
Passing by Danish town to stay, hotel location is good, parking is free, breakfast is available, is a good choice to stay. The environment is very good. It is a small town when you go out. You can see the scenery of the small town on foot.

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