Thalassa Sousse Resort & Aquapark

DO NOT BOOK THIS HOTEL. RUN .....It is advertised as a 4 * but I rate it at a 1* at best. Do not believe tge ohotos you see online as they are nit true to the actual place you see. We as a family of 11 stayed for two weeks and after a week I wanted to come home. Wi fi is a joke, Room was not cleaned properly, toilet roll was non exististant, towels were taken by laundry staff and not replaced so just as well we took our own! Food was same every lunch time and evening and was poor quality and no labels to say what it was. Please note they do not do chips so you have kids don't expect much in the way of kids choices because there are not any. I have been on many nany holidays over the years and this is by far the worst place I have ever stayed. Please save your money as it is not worth the visit.

Horrible hotel, with horrible servise, room was cleaned 3times, no toillet paper, no changed towels, bad hygienic in a restaurant, bar near the beach didnt offer lot of drinks, almost always closed... And absolutely this hotel can not be considered with 4stars and ALL inclusive. Seemd like cheap accomodation.

first day we were there my niece fell down a slide and cut her head, leaving her with a blackeye. the lifeguard who was suppose to be watching was too busy on his phone to notice even though my niece was screaming. my mam had to jump in and get my niece out the pool. there was multiple wiring left hanging or open and unsafe in the bedrooms we had. The main thing i want to complain about is my bathroom. on the side of the bath was a broken tile which is left like a razer blade on the side of the bath. my one year old son has went to climb in the bath, catching his foot, slitting his toe open. I rushed next door to my brothers room for a plaster until I realise the extent of the damage. I ran for first aid assistance when I was asking the staff they were looking at me like I was an alien. until I showed them the amount of blood. a passer by then intervened as the staff didn't know what they were doing which is concerning. they finally told me I needed to get him to hospital for stitches. when I returned my mam asked the manager who was involved in taking us to the hospital what he was going to do about the situation, he shrugged his shoulders and walked off saying it wasn't his issue. no offer to fix the tile, change the room, anything. leaving us with the same risk. which is a BIG concern considering those rooms are for young children with them being at the side of the baby pool and slides. some of the staff can be very rude - letting foreigners push in front of those in line and just drop serving you to serve them. To get to the water sports on the beach you have to walk over rubble from the remainder of the rooms that have collapsed there, which is also dangerous. The morning before we travelled home we asked about transfers, the staff member told us to come back in the afternoon. we came back and the staff looked at each other and laughed at us. they didn't know how to help us so i had to ring numbers and email you. The wifi that they say you get on the advert, Doesn't work. we each had to buy a sim card to put in our phones after a week of asking them to get us onto the wifi and them telling us there was nothing they could do to help

This hotel was my first experience as a tourist on the African continent and initially I did not like certain aspects of this hotel, but after traveling around Africa I realized that this location is super ok for a medium budget compared to other locations in African countries. I will come back here with pleasure.

Food was disgusting, made me very sick for a few days. Had to go to the chemist for diarrhoea tablets. No fresh water as they reuse there water bottles. It’s not sealed water bottles. Don’t let them fool you. No different variety of food. No butter with the bread. No clean bedding or fresh clean towels. Very hard to get hold of toilet paper. No fridge. Some Staff at reception not interested in helping with no toilet paper or towels. Very rude and unorganised. Very poor service. Also watch out for the camera photography man who works at the hotel asking to take pictures. He tries to take your money and doesn’t take no for an awnser . My girlfriend had an unpleasant experience with him. Very rude and intimidating. Even come to our hotel room knocking on are door for photos. Wouldn’t take no for an answer. When people are on holiday we want to be left alone to have some peace. We don’t want to be harassed. Hotel needs massive work done to it. NOT a 4 star hotel. We were robbed of are money.

the resort: - if you are able to manage situations you get everything :) - kind staff - very good positioning ofthe resort - tidyness - family orientation - I and the family felt very good the animation staff: - very kind people - very positive and happy people - they have everyday schedule and they do their job flawlessly - the parties are great - their timing is excellent - I wish them all the best and keep up the good work