Guest User
June 16, 2024
Would have given this hotel a 5 if it hadn’t been for the meal we had in the Hourglass bar. The hotel was lovely. Accommodated an early check in at 2pm. Room was lovely and spacious, huge bed, fabulous shower and bath, lovely touch with chocolates and biscoff biscuits, plenty of tea coffee and toiletries in the room. The breakfast was amazing. And most of the staff in the hotel were so friendly. Very well located and free parking. A great hotel if visiting Dublin for business. Went in to the Hourglass for a glass of wine and a bite to eat. Ordered the curry and my friend ordered the chicken Caesar main. The chicken in the salad was so dry and tough it was simply inedible. On the first bite of the curry I got a hair. Disgusting. Understandably this can happen in any restaurant and would not have been a deal breaker. But the waitress came to the table and lifted both full plates of food to clear the table. Never asked if we enjoyed it, had a problem with it, nothing. When we tried to get her attention to say there was an issue with the food. She ignored us. Another waitress came to the table and I asked for the bill to be put on my room so that I could discuss it the following morning at reception. She made a fuss explaining we had to pay for the Food by card immediately. Even though they had asked for my room number. Nearly €70 for two glasses of Murlot, two glasses of pinot Grigio and a water. And food we could not eat. At reception when checking out I explained that we had a very bad meal. And the lovely receptionist in fairness apologised but did not make any effort to sort it out. Very very disappointing as it is a lovely hotel and I thought I had found a new regular place to stay.