Alexander Apartments South Shields

Do not book this apar**ent. Personally, it seems like a scam. The apar**ent didn't send me any check in detail unless I paid a £100 security deposit. The link that was sent to pay the deposit wasn't secure, nor was it mentioned anywhere that this step needs to be followed before checking in. Normally, and I've stayed in many hotels and apar**ents, deposits are usually paid upon arrival, not before check-in. Do not be fooled. Trip.com were excellent in providing me with a refund.

Poor customer service, wanted a £300 ‘security’ deposit which wouldn’t be returned for 7 days and photo ID for a 1 night stay. This information is not easily available before you book and I pointed out that the accessible info states under prepayment “ You don't need to prepay. However, to guarantee your booking, the property may temporarily hold an amount on your card. This test payment will be returned to you”. I queried the amount and the insistence on photo ID when you’re not even met at the apar**ent by anyone so why was photo ID required? I requested an answer to this many times but they refused to address it. All communication was by WhatsApp group with 12 people I didn’t know and I certainly wasn’t going to just post photo ID to strangers! The deposit was reduced to £100 but as we had just driven 300 miles with 2 children, 2 dogs and a van load of furniture ready to move into our new home the next day I was not in a position to drop everything to pay a deposit especially as I had no idea where/who it was going to! We actually couldn’t afford to pay it and although I understand the need possibly for longer stays we wanted 1 stress free night before a big move the next day and it felt extremely unreasonable. I then began to get quite passive aggressive messages insisting on this payment or we would not get access codes. I became very anxious with this and decided in the end that I would not be forced or pressured into releasing personal details and handing over money I couldn’t guarantee would be returned. We ended up tired with nowhere to stay. Would most definitely not recommend if you want a stress free break!