Absolutely awful stay. We were in room 1 in the annex, this was a disabled room and the wheelchair support in the toilet was hanging off the wall. We met the room cleaners leaving our room, no cleaning equiptment, all they did was make the bed. We got a drink in the bar, at 10.45pm the bar staff said drink up, I asked for more drinks to be told they'd turned the pumps off. We were told the bar closed at 11.00 and we were residents so dont get why that happened. Staff were sat by the entrance wrapping cutlery in napkins, hardly hygenic when the pulblic are trooping past. No doors opened automatically for the wheelchair, it took two people to hold them open,this was a big problem and needs addressing. A male member of staff came in with fish and chips and sat eating them where customers should be sat,he should have used the staff room. We had a room for 3 and only 2 cups, no milk or coffee so we had to ring reception. The air con didn't work, non of the doors in the annex are soft close and they slammed all night, this was staff members who live on site and dont speak much english. We left the hotel at 5.30 am on our last night due to being kept awake all night, I asked the man on reception ( he struggled to understand my query) if we could possibly have a sandwich each or something for breakfast ( we'd paid for it) to take on our journey home,he said no chef until 7.00am, Im sure he knew how to make a sandwich. The grounds were filthy,clothes hanging from railings, dead ants, litter and cigarette butts and weeds everywhere. This hotel needs condemming, We have never stayed anywhere as bad in our lives. Absolutely horrendous. Not one postitive thing to say about it.
Excellent
45 Reviews