70 Southbank Blvd, Southbank, Victoria, 3006, AustraliaView Hotel Details
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CLLIX Australia 108 Apartments Guest Reviews
4/5
Very Good
88 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.0
Service3.8
Cleanliness4.0
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All reviews(88)
Positive reviews(19)
Reviews with photos/video(6)
Awesome stay(6)
Loved the view(6)
Guest User
One Bedroom Sky High Apartment
Stayed in Jul 2024
Couples
1 review
3.2/5
Posted on Jul 18, 2024
The apartment was not upto expectations.
Response from Property: Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay with us. We sincerely regret that the apartment did not meet your expectations, and we apologize for any inconvenience this may have caused.Your feedback is valuable, and we take it seriously as we strive to improve our services. If there are any specific concerns you would like to share with us, please do not hesitate to reach out. We would appreciate the opportunity to better understand how we can enhance your experience for future visits.We hope to welcome you back and provide a stay that exceeds your expectations.Kind Regards,Alastair VivianFront Office Manager
Response from Property: Dear Valued Guest,Subject: Thank You for Your FeedbackDear Guest,Thank you for taking the time to rate your stay with us. We're glad to hear you had a nice stay and appreciate your feedback. Your experience is important to us, and we continually strive to enhance our services to ensure a better experience for all our guests.If there's anything specific you feel we could improve upon, please don't hesitate to let us know. We value your input and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Kind Regards,Alastair VivianFront Office Manager
U.C
One Bedroom Sky High Apartment
Stayed in Dec 2023
Solo travelers
10 review
4.5/5
Great
Posted on Dec 12, 2023
Location is great and convenient to public transport/grocery shops, room that i booked high floor with stunning view. The staff was really helpful and response/attend to guest very quick. The only thing is the check in process, although the office is just across the road, might be a little troublesome for people who brings big luggage.
Response from Property: Hi U.C,Thank you for sharing your detailed feedback! We're delighted to hear that our hotel's location, with its proximity to public transport and grocery shops, worked well for you. It's wonderful that you enjoyed the stunning view from your high-floor room, and we appreciate your kind words about our staff's helpfulness and responsiveness.We understand that the check-in process, despite the office being across the road, may have posed some challenges, especially for guests with large luggage. Your feedback is valuable, and we will certainly take it into consideration as we continuously work to improve our services.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Safe travels!Kind Regards, Anna Fung Hotel Manager
Shae Wins
One Bedroom Apartment
Stayed in Jan 2024
Couples
1 review
4.0/5
Very Good
Posted on Jan 8, 2024
Loved my stay at Australia 108
Response from Property: Hi Shae,We're thrilled to hear that you loved your stay at Australia 108! Thank you for sharing your positive feedback with us. Our team works hard to provide a memorable experience for our guests, and knowing that you had an enjoyable stay is truly rewarding.Thank you for choosing our serviced apartments, and we look forward to hosting you again for another enjoyable stay, whether it's for a few days or longer.Kind Regards, Anna Fung Hotel Manager
Janetfaye
Two-Bedroom One Bathroom Sky High Apartment
Stayed in Feb 2024
Family
9 review
4.5/5
Great
Posted on Mar 31, 2024
I booked a high-rise room, which is really high, with a great view, and you can also see the sea! The hotel is very new, the elevator is very advanced, super fast but without centrifugal force or tinnitus! The room is clean, well soundproofed, and has a washing machine and dryer, which is convenient for us on long trips. The location is also good, on the south bank, next to the Mother River, 10-15 minutes' walk from the free tram area, and it's really nice to walk by the river at night. The only dissatisfaction is that the swimming pool is not open to tourists, and the children are a little disappointed. . . Also, the place to pick up the key is not at the front desk downstairs. You have to walk to a small corner across the road, which is a bit difficult to find. I didn't write it clearly when booking. . .
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Response from Property: Hi Janetfaye,Thank you for providing us with your detailed feedback about your recent stay. We're thrilled to hear that you enjoyed the breathtaking view from your high-floor room and found our hotel to be clean, modern, and well-equipped. We're glad you appreciated the convenience of the location and the amenities provided. Your comments about the pool and key pickup location are duly noted, and we apologize for any inconvenience caused. We will work on improving our communication regarding these aspects to ensure a smoother experience for our guests in the future. We appreciate your valuable feedback and hope to welcome you back for another enjoyable stay soon. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Kind Regards,Anna FungHotel Manager
Guest User
Two Bedroom Two Bathroom Apartment
Stayed in Jul 2024
Family
9 review
3.7/5
Posted on Jul 15, 2024
I stayed at Cllix before when I went to Brisbane. The experience was great, so I booked this company's hotel apartment again in Melbourne. It also has 2 bedrooms and 2 bathrooms, but the room is 20 square meters smaller. There are no slippers, toothbrushes, toothpaste, or adapters! And it takes about 3 minutes to go to their office to get the key, which is a bit inconvenient.
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Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for your continued loyalty to CLLIX. We are glad to hear that your previous stay in Brisbane was a positive experience, and we appreciate your candid comments regarding your recent stay in Melbourne.We apologize for the inconvenience caused by the room size difference and the lack of amenities such as slippers, toothbrushes, toothpaste, and power adapters. We understand how these small details can impact the overall comfort of your stay. Additionally, we recognize that the walk to pick up the keys may not have been ideal, and we will review our processes to enhance convenience for future guests.Your feedback is invaluable, and we will work on improving these aspects to make future stays even more seamless. We hope to have the opportunity to welcome you back again and provide an improved experience.Kind Regards,Alastair VivianFront Office Manager
Guest User
One Bedroom Apartment
Stayed in Jun 2024
Family
2 review
3.2/5
Posted on Jun 25, 2024
The room, the futon, the couch, etc. smelled of body odor.
There were no instructions for use in the room, such as that the power outlet for the washing machine must be used in conjunction with the exhaust fan.
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Response from Property: Hi,Thank you for your feedback. I apologise for the inconvenience you experienced with the odour in the room and the lack of instructions. We will address these issues promptly to ensure our guests have a more comfortable and informative stay.Your comments are valuable to us, and we appreciate the opportunity to improve our services.Kind Regards,Damon KimGeneral Manager
feng
Two-Bedroom Two Bathroom Sky High Apartment
Stayed in Oct 2023
Travel with friends
14 review
5.0/5
Outstanding
Posted on Oct 23, 2023
Quiet campsite, suitable for watching the sunset in a daze, good value for money
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Response from Property: Hi Feng,Thank you for sharing your positive experience at our campsite. We are delighted to hear that you enjoyed the quiet ambiance, perfect for watching the sunset and allowing for a peaceful moment of contemplation.We appreciate your feedback on the value for money, and we're thrilled to know that you found our campsite to be a good choice for your stay. If there's anything specific you enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back to our campsite.Kind Regards,Anna FungHotel Manager
Guest User
One Bedroom Apartment
Stayed in Aug 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Aug 15, 2023
very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good very good
Original TextTranslated by Google
Response from Property: Hi, Thank you for rating us perfectly. We hope that you had a great stay with us.Kind Regards,Anna FungHotel Manager
Zan2014
One Bedroom Apartment
Stayed in Jan 2024
Travel with friends
23 review
3.5/5
Posted on Jan 28, 2024
The underground location is very advantageous. You can walk to any urban location. The only thing you need is to be more independent or have some language communication skills, because this apartment is managed and operated by an agency. There is no front desk or anytime service staff. There are only a few steps away from the apartment building. There is an office with keys about a hundred meters away.
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Heidongxiongbaobao
One Bedroom Apartment
Stayed in Dec 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Dec 31, 2023
It's a very nice apartment
Several floors should be taken over and turned into serviced apartments.
There is no front desk in the building
You have to check in at the office near Adina opposite and get the key.
The hotel is in Nan'an. It's not as noisy as staying in the city.
But it’s also very convenient to travel
not far from flinders station
It takes about 10 minutes to walk there
The building is very high and has a good view.
The room is equipped with a kitchen and washing machine
Very suitable for a stay of four or five days
Original TextTranslated by Google
Response from Property: Hi Heidongxionbaobao,Thank you for your detailed and positive review! We're thrilled to hear that you enjoyed your stay at our serviced apartment. It's great to know that you found the apartment to be very nice and well-equipped for a comfortable stay.We appreciate your feedback regarding the check-in process and the location of the office for key collection. While we understand it may be a minor inconvenience, we're glad to hear that the overall experience and the convenience of traveling to and from Flinders Station made up for it.The fact that our location in Nan'an provided a quieter atmosphere compared to staying in the city, coupled with the proximity to public transport, is fantastic. We're pleased that you found the building's height offered a good view, and that the in-room amenities such as the kitchen and washing machine added convenience to your stay. Thank you for choosing our serviced apartments, and we look forward to hosting you again for another enjoyable stay, whether it's for a few days or longer. Safe travels!Kind Regards, Anna Fung Hotel Manager
Anonymous User
Two-Bedroom Two Bathroom Sky High Apartment
Stayed in Oct 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Dec 26, 2023
Hygiene: pretty good
Environment: Beautiful environment and well-decorated
Service: proactive cleaning
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Response from Property: Hi Guest,Thank you for taking the time to share your feedback with us! We're pleased to hear that you found our hygiene standards to be pretty good. Maintaining a clean and safe environment for our guests is of utmost importance to us, and it's great to know that our efforts are being recognized. We're also delighted that you enjoyed the beautiful and well-decorated environment. Creating a pleasant atmosphere for our guests is a priority, and we're glad that it contributed to your overall experience. Your mention of proactive cleaning is especially appreciated. Ensuring a high level of cleanliness is a key aspect of our commitment to guest satisfaction, and it's heartening to know that our cleaning efforts were noticed and met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back in the future. Safe travels!Kind Regards, Anna Fung Hotel Manager
Guest User
One Bedroom Sky High Apartment
Stayed in Aug 2023
Family
2 review
4.0/5
Very Good
Posted on Aug 25, 2023
The facilities are complete and the city view is beautiful; however, there are no check-in and check-out personnel downstairs, and the keys are collected and returned at other places across the street outside the building, and the service is not all-day. It is difficult to grasp the time, which is inconvenient, especially not The English situation is very urgent.
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Response from Property: Hi Guest,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the facilities complete and enjoyed the beautiful city view. However, we apologize for any inconvenience you experienced with the check-in and check-out process, especially in regards to the location of key collection and limited service hours. Your feedback about the language barrier is also noted.We understand the importance of convenient and accessible services for our guests, and we'll certainly take your comments into consideration for improvement.If you have any further comments, suggestions, or if there's anything else you'd like to share, please feel free to let us know. We value your input and hope to provide you with a smoother and more convenient experience during your future visits. Thank you for choosing us as your accommodation.Kind Regards, Anna Fung Hotel Manager
youchuanyoufan
Two-Bedroom Two Bathroom Sky High Apartment
Stayed in Nov 2022
Travel with friends
6 review
4.2/5
Very Good
Posted on Dec 2, 2022
Typical serviced apartment, ****. But we checked in later than 10 o'clock, so we had to go to another place to get the key... Fortunately, it was not far away. The hotel does not have its own parking lot!!! You have to park in a nearby paid parking lot, which is super expensive. If you stay less than 5 days, there is no daily room cleaning service. However, disposable toothbrushes are provided, and you can ask for more. There is no bathroom heater in the bathroom. The customer service said that the swimming pool and gym are closed due to the epidemic
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Response from Property: Hi, Thank you for taking the time to share this constructive feedback with us. Our apologies for the shortfalls in meeting your expectation, please know it was not our intention. Your feedback has been shared with the team to take immediate corrective action for our continuous improvement to serve you better in future. Kind Regards,Anna FungHotel Manager
ROMAN
One Bedroom Apartment
Stayed in Mar 2023
Couples
5 review
5.0/5
Outstanding
Posted on Mar 26, 2023
It was not entirely clear where to go, who will meet you, there is no reception desk 24 hours, there is none at all, you had to call the CLLIX hotline number, a girl came and met you, you can’t get into the lobby without a chip.
But otherwise it was gorgeous, the apartment is the tallest building in Australia on the 35th floor, it has everything - a hairdryer, a washing machine, a tumble dryer, a stove, an oven, a kettle, a removable shower head. Luxurious room, like a modern, equipped apartment
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Response from Property: Hi Roman, Thanks so much for staying with us Roman and for taking the time to write a review! We want to make sure our guests have a beautiful experience staying with us and that starts with a beautiful apartment. Thank you so much for calling it out--we sure appreciate it! We'd love to see you again soon!!!Kind Regards,Anna FungHotel Manager