Top rated hotels in Spring Hill

Comfort Inn Spring Hill Terraces
3.4/561 Reviews
Brisbane Central Business District
My experience at this hotel was very traumatic. Extremely Racist staff. Firstly the man didn’t allow us to use the washing machine. Then he walked strait into the room we were renting and spoke to my kids and said no noise allowed, at 10am in the morning. When confronted about children and how play can be fun and noisy he told us to go be quiet or leave. This hotel does not like Aboriginal people. It was very obvious with comments made and the bullying experienced by us. Other people in the hotel with children do not experience this bullying by the owner. When I phoned the day before we arrived he said we have washing powder you and that we do not need to bring any. We arrived and he took one look at us and said oh you will have to go buy your own washing powder. Today we experienced my special needs son be discriminated against. I attempted to provide an awareness of why my special needs son required additional support and from time to time it can challenging. The owner simply snarled and said what ever. This is the level of unprofessional consumer service you will get staying here. When my sister suggested with the the owner that she would contact the obbudsman and human rights commission the man simple laughed and snickled oh bring it on. Mind you this was all because my children were playing inside our rented hotel room at 10am in the morning. Very unprofessional, very arrogant, this hotel does not apply code of ethics for the consumers at all. He is a bully that likes to take accomodation funding for families needing to access the close by hospital. Very rude and very racist. This hotel is a human rights commission complaint waiting to happen. The owner was quick to apply for the hospital funding three days ago when we need some close to the hospital to stay , so that we could be close to our daughter in hospital, how ever once the hotel receives the accomodation allowance from QLD Health , the owner then bullies and harasses consumers. The owner actually physically pushed the door open and walked into our hotel room and raised his voice at my children whilst I was in the back of the hotel room doing some thing. The owners resolution and method of communication is arrogant and undermines any ethical or professional manner of resolving maters. Why accept children and a mother to a hotel then when we arrive he gives us a one queen size bedroom that mum and 3 children have to sleep in together. So many flaws in this hotel. So illegal.

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