Astor Metropole Hotel

The front desk staff is kind. The location is good, too. Good

We unfortunately had a really poor experience. I was travelling solo with two young kids and a lot of luggage. First, our room key didn't work, so I had to go back to the front desk to have it reset. Then the TV was broken and didn't display the chanel (just sound and the menu guides). While we waited for maintenance we decided to try out the pool..... But it was closed because someone had dropped some glass or something in it. We went for a walk, and two hours later, the TV still hadn't been looked at. After going to reception again, the maintenance man arrived. He decided it was really broken. We were then offered smaller room with working tv. We packed everything up and went to the new room. Entering the room, I realized it only slept 2 (we were a group of 3). Then we were offered a third room. When we went to check it out it was in terrible condition. It smelled like cigarettes, had a large stain on the couch, and a burn hole in the curtain. I decided to take all our stuff back to the original room and forfeit the TV. The room wasn't in great condition, but the best of the 3. The view was spectacular. I liked the closeness to the train, however there is a very large hill to walk. Overall I was disappointed with my expense would not stay here again.

rooms are good and the building but staff are not very helpful or accomodating.

The room I stay in smells soo bad and had 2 kids with me .The towels were left in fridge, the toilet was still dirty.. I ask to exchange to another room and one of the staff says nothing available. It’s more like a one star hotel.

Aircon didn’t work, the phone didnt work to call for them to fix the aircon and the person behind the desk was rude!

Misleading advertising. While it looks nice from the photos and the street - don't be deceived. This property was old, dated, TV didn't work, lift didn't work, the restaurant, bar and pool have all been closed for years.

Door didn't lock properly, restaurant closed on a Wed night/Thu morning so food options that were advertised weren't available. Room looked nothing like any of the rooms in any pictures on here or website.

Nice clean property, easy and inexpensive for a hotel on the edge of the city