State House Inn

This hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything. That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated. The room itself was clean, the bed was very comfortable, and this was the best part of the stay. Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom. TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.

The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.

The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.

It was a good location

Amazing staff! So friendly and helpful!

Over all good experience. About two blocks from the train tracks and heard every train go by. The mattress could use a pillow topper. Very hard. The shower curtain was about 4 inches short of the shower pan. All of the water running off of the curtain went on the floor outside of the shower.

The inside looks clean and appealing. The staff was extremely friendly. The room is clean and nice.

We got a king suite room and there was no heat in the room so we went down and told them we wanted another room and they gave us another room that had no heat in it so when I called and complained, she said well we’ll send our maintenance man to check it in the morning so we had to stay all night with no heat

This stay was very disappointing. The hotel had only 19 rooms occupied, but they put us in a room with a shared door with someone else. The walls are thin. We heard them coughing all night and we heard their early morning alarm (which evidently they did NOT hear) because it went on for a good 10 minutes. The breakfast was very disappointing too. Rubbery eggs, half cold biscuits, and very weak coffee.