State House Inn

This hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything. That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated. The room itself was clean, the bed was very comfortable, and this was the best part of the stay. Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom. TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.

The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.

Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot

No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.

Across from the capital close to the train. Nice hotel

Great location but a wonky stay. Don't even bother with the hotel bar - warm beer and wine, no frills, and an uninspiring vibe. It's no wonder no one goes. Plus, you have to ask if it's even going to be open - or not. Upon arrival, I noticed an unwiped counter in my room and no toilet paper on the holder in the bathroom (but there were some full rolls on the shelves above the toilet). Rooms are small, but manageable. They called my hotel room phone at 11:16 pm to see if my room was actually occupied. and woke me up. I'm not sure what the confusion was - but I thought to myself, geez - was the room actually cleaned? Morning shower consisted of only conditioner and lotion. No shampoo. I didn't realize this until it was too late. The hair dryer squeeled and I swear, almost sparked. I left with damp hair. Breakfast was a non-starter. At 8:10 when I arrived, coffee was gone and so were the eggs. But, like I said, great location, free parking, and a reasonable-ish price. I think they just need more help. They have good product potential.

The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.

The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.

It was a good location