I was leery after reading some of the reviews of this place, but it was the hotel selected for the event I was attending. I was pleasantly surprised in all ways. The hotel is clean, modern, great free wifi, central to many attractions and one block from MassMutual. The beds were comfortable, and the room was quiet. We enjoyed the food court that can be reached from a covered walkway (excellent salads, sandwiches and Greek options), and Starbucks is also part of the complex. Highly recommend Red Rose pizza and the Palazzo coffee shop for exquisite baked goods and espresso. Staff was cheerful and helpful. I usually stay in hotels that are part of the Hilton brand, and this one compares favorably to any of those. If we are back in Springfield, this is where we will stay.