Sheraton Springfield Monarch Place Hotel

TV did not work.

Absolutely awful when I first arrived I checked in with a Diane or Diana who had to be one of the most rudest people I have ever met, I noticed the pool closure sign which she snapped and said it states this on our website. Your website absolutely does not say this, when I said well I called and asked about the pool and what club access meant ( I was also told they serve hors d'œuvre, no one mentioned not on Friday or Saturday nights) she continued to tell me it wasn’t true and if I wanted to swim that bad I could go buy a day pass to the ymca , now if the Marriot across the street or MGM had any rooms left I would have taking my family across the street because I was completely appalled by this front desk clerk. When I checked into my room 417 it was completely outdated under the bed was filthy, the windows are gross, the bathroom vanity was all cracked on the side with old cocking coming out and smelled like mold. The room is extremely dark, there was only a flat sheet and mattress cover on as bedding so we could not pull down the flat sheet as you would be sleeping on a mattress cover and the mattress is awful not to mention your in a sleigh bed from the 1990’s, the mattress was also extremely old as I felt like I was sinking into springs. Not to mention you better bring an eye mask when your sleeping as the fire alarm is directly over the bed and flashes a bright white light all night. I paid over 500 dollars for one night with club access mind you it wasn’t full club access due to it being a Friday night (so do not book club access if your booking on a weekend as it’s a scam) to have one of the worst night sleeps I have ever had and met with one of the rudest staff members ever. We had other friends staying here as well they did have updated rooms (mine was not) but they also couldn’t believe how gross the place was overall. On a positive note your restaurant staff at MVP was great maybe they should teach your front desk staff a few things, food also was decent. Breakfast at picks was not good the chef making omelets/eggs used oil? ( way too much) when mixing the eggs, all you could taste was oil and completely ruined breakfast.

Staff was extremely helpful and accommodating. Area was within walking distance to Starbucks, and mass mutual. The only downside was after a 2 1/2 hr drive, once we arrived to the room, the toilet was broken and there were no bags in the trash.

Bed was really comfortable… spacious room. 5 minute walk to Symphony Hall.

Constant door slamming, elevators right outside of the room making noise. Had to park across the street and walk. Have to pay extra for late check out if you want it. Just not nearly worth the pricetag for the mediocre room. We could have stayed at a red roof for a third of the price and the conditions would have been the same.

Parking lot was full, no safe alternatives provided; only one elevator was functioning; floor 7 had no ice machine; kids running rampant throughout who were supposed to be attending a NYTRA program. Front office staff were less than helpful or accommodating. The bathtub/shower was what you would see in an RV.

Elevators were super slow. 5 minute wait. Buffet to expensive for what you get. Waiting staff very nice

No complaints really

Depite, being located downtown in a small city the area was pretty clean and the area was safe to walk around at night.