Hotel Brown Palace

Hotel looks great. The design inside the rooms are bad. The charging sockets are in the middle /top of the bed. There is kettle placed in the room, but cannot connect to a electric socket. Over all the standard room had no ac. August requires ac. Food is ok, they charge 250 rs per person if you need to buy your breakfast. The rooms are neat and dry. Good spacious rooms overall the rates @makemy trip is much more than direct booking the hotel. The hotel is very much accessible and just next to the passport office. Overall the hotel is good for a day's stay. Remember it is not a resort

room and infrastructure: • the room was spacious but not up to the mark in terms of infrastructure. • the washroom was below average. • only one ceiling fan was provided, which was insufficient for comfort. location: • the hotel is located near a mosque, resulting in quite excessive sound early in the morning for about 30 minutes or more, which disrupted our sleep. this is something to keep in mind when making reservations, though it is beyond the hotel’s and our control (please note i’m not against any religion) hospitality: • the best part of our stay was the helpful and hospitable staff. their service was commendable. dining: • dinner at the hotel was good. • however, the breakfast included with our room reservation was not up to the mark, especially for north indian or punjabi tastes. overall experience: • due to the room conditions and lack of air conditioning, it was quite hot in august. • i would rate my stay 3 out of 5, primarily due to the excellent hospitality. otherwise, it would have been a 2.5.

Brown palace deluxe rooms are no way deluxe. It doesn’t even have a proper fan forget about ac. They don’t even change the bed sheets for their new customer. The blankets are dusty. We had to immediately upgrade our rooms to premium where kids didn’t get bed after paying a hefty amount. They had to sleep on the floor mattress. Their kitchen staff are the only one who gave us extremely good service.

Overall good experience. Located next to dal lake. Decent clean hotel with this price. Good connectivity.

Bad experience. Not value for money. Rooms are not clean, found spider in bed and used cups in room. Food was terrible, only 2 repetitive items in breakfast. Room service was not good. Not all category of rooms listed here.

Usually this is not my type of rating but could not help , pathetic experience to say the least , messy rooms , arogant staff , uncleaned bathrooms and no room service , feels u need to beg for everything, and bills are over done if u don’t check , they gave us bill for 4 teas when the people in room were 3 , if u ask them for cleaning they say we are busy with a marriage function so don’t have staff , the wash room welcomed us with hairs , tooth picks and cigarette buts of the previous occupants which were not cleaned by the the time we left

Great location, very humble and friendly staff

Very very very. Poor and slow service and room service boy behavior

This hotel is at dal lake road and right at the lake, walking may be 100 steps only. Super deluxe room size is huge, however they can maintain little better, for e. G. Tv set top box not working ( not recharged, bulb fused ( however they replaced when complained) with the size of windows the no of curtains were less and privacy is compromised, the wasroom is very very average