Best Hotels near Merriton Cenotaph, St. Catharines

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less

Very courteous and professional front desk agents. Well appointed room with comfortable bedding and shower. Wi-Fi unable to reach room and constantly showing “no internet connection”. After informing front desk at checkout that this was the only unfortunate downside to my stay, I asked that the $CAD5.00 facility fee be credited as a goodwill gesture. After checking with her manager, his answer was no. I am a Wyndham Rewards Diamond member who books often through Trip.com due to the unbeatable rates. This manager has a lot to learn about retaining customers. A small goodwill gesture such as that would have persuaded me to return, however now there is no longer a reason to. There are plenty of hotels in that area that have functioning amenities covered by their facility charge.

Amazing room, clean, modern and spacious. Staff all friendly. Lots of parking and good location for the wineries. The breakfast was very poor though in my opinion and compared to holiday inn breakfasts in the uk. Paper plates, very few actual tables. The egg was very dried up and not replenished.

My family have been regular visitors to the amazing WhiteOaks Resort and Spa now for thd over 10 years, and recently stayed there several times in June, July and for four nights in August 2022. What an amazing hotel. We are always greeted with such kindness and this continued throughout our stay. When I mentioned it was my wife's birthday (or anniversary), Jeremy at the front desk made sure to deliver complimentary glasses of wine and chocolate-covered strawberries to our room. Jeremy as well as Nicole always ensure we get our favourite room overlooking the beautiful garden. Thanks Jeremy for always greeting us with a smile and taking good care of us. And we are always greated so warmly by Michael and the other doormen upon arrival as soon as we pull up to the entrance. Michael is always giving us great suggestions about places to visit and things to do whenever we arrive. The rooms are fantastic. Clean, modern, and have a fantastic view. There's nothing we can complain about this hotel. The services at WhiteOaks are second to none! A wonderful indoor pool, spa, gym, indoor tennis courts, squash, spinning classes, yoga, child minding, etc. All of the facilities were clean and modern. The restaurant located inside the hotel, Play, Liv, were delicious. We always dine here for breakfast lunch and dinner. If you want a great place to stay in Niagara on the lake, consider WhiteOaks. We love it and are repeat customers year after year! It truly is our second home! Anthony

The location of this hotel is faultless! Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too. As per the other reviews, the hotel rooms are quite dated in terms of the decor and furniture. But our two rooms didn’t have any problems with them. We were on the 6th floor and had a great view of the falls (although the windows could do with a clean!) I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too. Why would you leave for breakfast elsewhere when this is your view?!

Wow. From the perspective of the highway, this looks like the worst idea for a hotel ever. But actually it's a true palace that resides inside that grassy golden-horseshoe patch surrounded by moats of cloverleaf interchange. I had a very classy suite that let me do my work in style with coffee and some news updates, then kick back with a glass of wine and a zoom event. All that was missing was a luxurious robe, but really, this is just our new world of lack -- nothing against them.

This hotel is right in the center of Niagara. Walking distance to everything and connects to the ****** and other shops, which was very nice. On Friday morning we were woken up by a fire alarm at 6AM, this was a bummer and ruined our mood for the day as we were planning to sleep in a couple more hours and enjoy our last day in Niagara. The fire alarm wasn’t so much the problem as the wait to get the elevators to start working again. We were forced outside in 40 degree weather with nothing but what we had on for almost 2 hours. Please get a proper elevator fire system in place to make this false alarm easier for customers.

The ladies were all superb, great staff especially the front desk. the room was supposed to be a falls view room we were placed on the 6th floor, one floor up from the mezzanine, all we saw was trees. also found 3 spiders in the room I was scared shitless as I do not like the creepie crawlies. Over all a great location for the hotel but my view was **** not what they advertised. The wine tasting packages are all in ”niagra-on-the-lake, wego bus takes almost an hour to get there along with transfers to the orange line. Ladies at the on site restaurant are super helpful and warm. Burning spring passes were included but the spa oasis isn't anything to write home about.

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle