To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.1
Service4.0
Cleanliness4.1
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All reviews(53)
Positive reviews(24)
Reviews with photos/video(10)
Awesome stay(9)
Awesome rooms(8)
Great service(6)
Delicious breakfast(5)
Tarik86
Family Room
Stayed in Feb 2024
Travel with friends
38 review
4.5/5
Great
Posted on Feb 12, 2024
Hotel Santana Located in the heart of downtown of Paul’s bay, this hotel offers stunning views of the city and has a reputation for its exceptional service and friendly staff, for example Mr. Hicham was very helpful and friendly to us. They also offer quite a decent breakfast. We enjoyed out stay at this hotel.
Response from Property: Dear Guest,Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta.We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback.We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority.We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future.Best Regards,Nadia BoussaaGuest Relations Manager
Guest User
Standard Double Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 6, 2024
Excellent location,comfy rooms and great service by all the staffroom overall an excellent stay and would undoubtedly sta again
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
junann
Standard Double Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
Great hotel near all amenities and bus station rooms super and staff excellent
Response from Property: Dear Guest,Thank you for taking the time to share your positive experience.We look forward to welcoming you again in the near future.Best Regards,Nadia BoussaaGuest Relations Manager
Cecil
Standard Double Room
Stayed in Jan 2024
Travel with friends
4 review
3.7/5
Posted on Jan 23, 2024
Good but staff not so friendly gym is closed and sauna need to pay extra
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Anna
Economy Double Or Twin Room
Stayed in Mar 2023
Couples
1 review
5.0/5
Outstanding
Posted on Mar 29, 2023
Perfect location, we were on 5th floor and stayed from saturday to tuesday at last march weekend, if there were any street noises, we didn’t hear anything (our windows were located on main street), balcony was a great bonus to spend evening with pizza and wine. All shops and restaurants are in few minutes. Nice reception 24/7, delicious and various food at breakfast menu. All toiletries were included, towels and hairdryer. Additional warm blankets, but room was warm, used them for sitting outside. Huge free parking lot. Out stay I rate 10/10.
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Guest User
Standard Double Room
Stayed in Dec 2023
Solo travelers
7 review
4.0/5
Very Good
Posted on Dec 18, 2023
3 mins to bus stop
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Guest User
Standard Double Room
Stayed in Apr 2022
Couples
4 review
4.5/5
Great
Posted on Apr 27, 2022
Nice and clean hotel with piscine and jacuzzi.
I enjoyed my stay.
Mizuho Takano
Standard Double Room
Stayed in Jan 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 11, 2023
I got Good memories!
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Guest User
Standard Double Room
Stayed in Apr 2022
Solo travelers
3 review
4.0/5
Very Good
Posted on Jun 30, 2022
Good service with considering the payment
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Guest User
Economy Double Or Twin Room
Stayed in Feb 2024
Solo travelers
19 review
4.5/5
Great
Posted on Feb 19, 2024
Basically a great place to stay.
The room had a kettle, instant coffee, tea, and sugar. There was a hairdryer and a refrigerator, and amenities included shower gel (shampoo and body wash) and soap. The room was clean. The indoor pool was warm and just right, and the sauna was also good. Breakfast was salad, several kinds of bread, and lots of food (*boiled dishes and breads change daily*, scrambled, fried eggs, quiche, croissants, pain au chocolat, Danish. Other sweets changed little by little), especially the bacon and sausages. There was a coffee machine and a juicer, so it was enough. The location was also very good, just a few minutes from the beach. The surrounding restaurants looked good too. The lounge was also clean.
The weak point is that the staff is a bit in a hurry. At breakfast, they asked me several times if they could take away plates that were not yet empty, and asked when they could start cleaning an hour before check-out. Another thing is the noise in the hallway. You can hear a lot of talking. I think it depends on the location and the other guests.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta.We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback.We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority.We took note of your comments and we will share them with the management team. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future.Best Regards,Nadia BoussaaGuest Relations Manager
Guest User
Standard Double or Twin Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Excellent hotel to spend your holidays in Malta. Modern, clean and very nice rooms. The property has a swimming pool on the top floor accessible to all guests and also one inside that can be used during the winter. The staff is very kind and helpful, they also allow you to leave your suitcase in a special room if you arrive many hours before check-in. It is located 150 meters from the bus terminal and in 25 minutes you can get to San Julien, while in an hour you can get to the most beautiful beaches such as Paradise Bay. Furthermore, in 5/10 minutes on foot you can get to the Café de Mar. For those who have not chosen lunch and dinner in the hotel, immediately outside the hotel there are many places where there is no shortage of choices in terms of food and there are also numerous "supermarkets" (of modest size, as in the rest of the country). The only flaw, during breakfast I happened to notice how one or two pieces of bread had small drops of mold, but let's say that the general quality of the food was more than sufficient. Overall, this hotel is definitely worth choosing to stay at.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are very glad that you enjoyed your stay. Our staff is happy to be part of making your stay enjoyable. We took note of your comments and look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
spitz
Standard Double Room
Stayed in Jan 2024
Business travelers
94 review
3.2/5
Posted on Jan 30, 2024
Decent level economical 4* hotel frequented by groups. It has a heated indoor swimming pool for the winter months. Another very panoramic swimming pool on the eighth floor. The food is decent, but having booked the B&B treatment, the extra dinner is a bit too expensive compared to the hotel standard.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta.We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback.We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority.We took note of your comments and we will share them with the management team. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future.Best Regards,Nadia BoussaaGuest Relations Manager
Guest User
Comfort Room
Stayed in May 2023
Family
1 review
4.2/5
Very Good
Posted on May 29, 2023
Nice and modern hotel.
Nice and good location right on the promenade.
Only downsides were:
- poor cleaning of the room
- restaurant for breakfast too small for the number of people who came for breakfast and too few staff and too little variety in breakfast
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Marco
Standard Double Room
Stayed in May 2023
Travel with friends
1 review
4.5/5
Great
Posted on May 12, 2023
Very pleasant short stay with two beautiful swimming pools, pleasant service and top-notch breakfast, the room is also spacious
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager
Manuela Muha
Standard Double Room
Stayed in Jul 2022
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 31, 2022
Spotless hotel. Air conditioning in the room. All inclusive package with drinks at dinner. Buffet breakfast and dinner. Desserts must absolutely be eaten !!!! Swimming pool with deck chairs on the top floor with a beautiful view.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for reviewing our hotel and for choosing Hotel Santana for your stay in Malta. We are pleased to see that you have had an enjoyable stay with us and appreciate your positive feedback. We are equally thrilled to know that you enjoyed our hotel facilities and the overall ambiance. Providing a comfortable and enjoyable environment and service for our guests is our top priority. We are glad that you had a memorable stay with us and we look forward to welcoming you again in the near future. Best Regards, Nadia Boussaa Guest Relations Manager