flrelax10
September 3, 2024
Booked this resort for my birthday weekend for a girls trip. (Labor Day weekend) upon arrival we were notified the pool had an issue during a repair and was CLOSED for the weekend (no notice was given to guests and many ppl were upset. It honestly felt like a bait and switch was shocked that they did not call guests to Inform prior to the stay as I would have made other arrangements) they had a small pool at their club about 2 miles away as an option with a shuttle for transportation. Honestly my face said it all a huge disappointment I should have stayed at the beach. The hotel itself has a beautiful lobby and the bell staff was very professional. The rooms were nicely appointed. The restaurant Paul’s Landing was good, the bar at the front of the hotel not so much. What was very apparent was they seemed understaffed given a holiday weekend and the pool situation. Even the club was overrun and way to small to handle the guests, food and drink took a long time and the staff was trying hard so I don’t fault them I would fault management. Would I return, likely not. The location was great so many restaurants within a short walk but that’s about all it has going for It.