Guest User
December 14, 2023
Never again this unfriendly and run-down hotel. Talk about overpriced! Already upon arrival and check-in, we were met by a grumpy and unhelpful receptionist. She claimed that I had not registered the name of my colleague who was to stay in the other room. And were arguing about it. I have a written booking confirmation from Best Western received by e-mail, which confirms that I had registered my name in room 1 and my colleague in room 2. Bad style and start! Terrible cleaning, stained and dirty on the bed and mattress sides and carpets in room 115. Dirty and stained/missing wallpaper and mold in the shower in room 103. I have already mentioned the breakfast. Disastrous! It is unacceptable that you do not receive a receipt when you pay for our hotel stay. It is actually not okay or legal in Norway. If you want a receipt, you have to send an email to the hotel and specify your name and hotel room??? I did, but did not receive a receipt. Then called reception and she lied about a receipt being sent by e-mail. Was then sent a blurry screenshot of the receipt via sms?? Never again this unfriendly hotel!