La Residence

Fay and the team were amazing hosts. They went out of their way on every occasion to make our anniversary a special and memorable experience. Mario was an amazing waiter, gave us a personal cellar tour, recommended the most amazing food and drink and memories to last a lifetime.

Amazing experience, amazing staff from receptionist to Housekeeping, I can not wait to go back, absolutely memorable for a solo-cation. They go over and above for their guests. I'd recommend it over and over again. Beautiful scenery and landscapes.

We were greeted with surprise at the hotel entrance because of an internal confusion over the booking however as soon as this was resolved the rest of our lunch experience at La Residence was quite magnificent. The service and attention from the staff was outstanding nothing was too much trouble. The food and wine were quite superb served by a grand log fire on a relatively chilly afternoon. Lunch was rounded off with coffee on the terrace with incredible views over the gardens and to the mountains. A truly unforgettable experience. Thank you!

Hands down the most beautiful and fabulous hotel we have stayed in! Nothing is too much trouble, the staff are beyond excellent as is the service! The food is incredible! Gin bar sundowners whilst watching a stunning sunset with peacocks roaming was so beautiful! Our villa was incredible too! Was hard to leave but will definitely return! Everything was perfect! Thank you!!

Stayed four nights in a spledidly over the top room, with massive space, crazy decor and lovely outlook to the fish pool. Standards at the hotel are very high and managers and hotel staff cheery and efficient. The grounds and pool are lovely, recovering from a flood last autumn, and the hotel is close to the many restaurants in the town. A nice feel to the place. The "But" relates to the restaurant, which on current form lets the hotel down. A rather short menu (the option to extend this did not add a lot) and slow service at breakfast and dinner. On one evening it took them 90 minutes to produce even a bottle of wine. It seems there is a lack of management supervision in the evenings.

This is a mistake. Period. This hotel is simply overrated, unless you enjoy 90db aircon noise to try and cool your room. This completely ruined my 1 night stay. Kids are fighting, i dont have ear plugs. Never again. Not to mention some of the very stuffed up personel members

Ex pat returning to show family the best of South Africa….stayed here about 10 years ago and must say was disappointed…the location is great but facility and amenities in need of renovation…the good was food and pleasantness of staff….the bad was two of the pools near our villa (#5) were not usable ….the air conditioning in the main bedroom was very noisy and disturbed sleep, it also was blowing onto the bed so had to sleep with covers over our head… Wouldn’t come back

The property reminds of Bali in Indonesia - From the Moment we corresponded with Byron at reception, a memorable experience was already forged - this guy is simply the best and infinitely competent - The wife and I were personally welcomed and hosted by the Deputy General Manager, Mr. Hoon, who waited at the main entrance of the building - This was our third visit to 1 of 4 properties in the stable - Both my wife and I immediately agreed that this is Africa's Best boutique hotel - Mr. Hoon further confirmed our view that this property is a must visit for at least 3 - 5 nights when in the Winelands - We learnt so much of this region from Mr. Hoon and we are frequent travelers to this region, however his detailed knowledge and passionate approach leaves one in awe - We were not just inspired by the history, but also first handedly experienced outstanding and faultless service, throughout our visit - Every singly staff member passing by stops and enquires, if all is still good - Well done to Mr. Hoon who reminded us of the difference between a manager and a leader - Mr. Hoon is clearly a leader and one who leads from the front - The property is not far from the main road and the numerous wine tasting farms and restaurants in Franschhoek - All rooms are way above average in size and enjoys exquisite mountain views - The peacocks are forever entertaining guests and there is even some wildlife at the entrance to the property - This is a MUST VISIT property.