Holiday Inn Stevenage Reviews

Nice hotel and friendly staff. Clean room and comfortable bed.

Comfy beds and friendly service I would definitely stay here again and would recommend it!

Perfect location and the price superb

Great staff and excellent rooms.

close to train station, friendly staff most especially Sue of the restaurant/cafeteria.

I stay at the hotel four days and everything was just perfect. After job bay a beer in the bar and sit doing some e- mails etc. People working at the hotel very frindly , and later go down and eat dinner. Food very good and proff service.

It served its purpose for one night. Not the most comfortable, and the previous pccupants underwear was still in the drawer

The hotel was nice and clean. The rooms were a really good size for 2. Food and drink was a quite pricey but good quality and tasty. My only issue really was …and wasn’t parking. There are a select number of about 15 parking spots on site that are first-come-first-serve. But across a main dual carriageway road is a multi-storey that’s really cheap. So not a dealbreaker but not as convenient. And may suck a little during winter.

Advertised with air con but set to hear so rooms uncomfortably hot. Otherwise good.

The clear/frosted doors to the bathroom I did not like. The fact that the website stated no cots available as well as an enquiry with staff prior to the trip meant we brought a cot with us yet then told on checking in this is an available service.. room was small IMO

Entrance and area around was fine with a café and restaurant available till late, room service seemed to be offered. Reception and staff on duty were polite and welcoming in all areas. For the price rooms were little better than Premier Inn and bathroom was dirty in areas like walls and toilet had stains around the bowl

Arriving earlier than expected from Sunderland, the hotel reception team quickly provided us with options to pass the time, whilst working with housekeeping to have a room prepared, leave our luggage and park the car. Doesn’t sound like the extra mile, but after such a long journey, it was very comforting to have somebody take control and manage the situation. In the restaurant, the breakfast team provided excellent customer service, were friendly, polite and courteous, attending to our needs (even providing train timetables and advice on tickets) and of course an excellent breakfast.

While the hotel can’t control external factors they’ve chosen their location, the dual carriageway main road the hotel sits on is the nicer than Stevenage town centre! Walking through it at night it’s literally full of rats from the dirt & debris. It’s all very concrete and oppressive, a place in urgent need of rejuvenation to match the quality of the hotel.

So upon arrival was good then the staff made remarks over my daughter so I phoned downstairs the fire alarm fell off I wasn’t told about early breakfast on the Sunday so missed this and got told I couldn’t have a refund had to pay £50 for a tab I wasn’t able to order nothing as a lady opens a tab twice with out my consent over all not happy and would like a refund wouldn’t recommend had staff constantly coming up !