Kyriad Hotels in Strasbourg

The hotel's infrastructure is in a good sanitation environment and it is difficult to find a parking space in the city center. Synchronize with friends to book two rooms of the same standard and at the same price. But the two rooms are a world apart, one room is spacious and bright, and the evening room service and small gifts are available. The other room is extremely rudimentary and has no service. The most unbearable thing is that one of the rooms did not have a TV remote control. The reply I received after calling the front desk was that there was no way to solve it. A four-star hotel doesn't even have a spare TV remote control. Even if there is no spare remote control, the service staff can take one from the vacant room. The front desk staff was arrogant and lacking courtesy. I will never stay again next time.

No service at all. The reception is only available till 7 pm. So if you arrive 30 min later there is nobody to acomodate you not even by telephone. We booked the hotel exclusively for the underground parking but as there is nobody at the desk you cannot enter the parking either. The streets around the appart hotel al full of cars and there is no spot early in the evening. It is also difficult to locate the entrance of the hotel. We had to ask the neighbors as it is an entry for the apartment complex and another entry around the corner for the hotel. Via de email at 18.59 hr you get a message that they leave a credit-card form key for you in a locker that you have to localise inside of the lobby. An old person will not be able to follow these instructions. We found the key but did not enter the room as we first wanted to get the car parked. But as the hotel parking is only open with a remote control you cannot enter if no one is there. The neighbors are nice and let you in, but Néméa parking is blocked by a barrier and you cannot get in. Inside the garage are warnings not to park elsewhere or you are transpassing. So we got so stressed that we decided to leave and book elsewhere last second. It was 20.30 hrs in the meantime and bookings via booking.com did not get through. We had to book in situ. All with all a lot of stress. The people from Néméa were not apologetic that nobody answers the phone after 19.00 hrs not even at 19.30 hr, when we called. You cannot arrange for a parking spot only on the arrival day upon arrival. They do not tell you this nor that it costs you 50 euro extra as deposit that you hope to get back. Either ways, Néméa is not willing to reimburse us. We will definitely never book with them again. And if you come by car, unless you can arrive prior to 18 hr (so that you can be sure you can arrange the parking) avoid this place as well. The area is not safe to leave a heavily loaded expensive car on the streets. Safety first! Booking.com censors this review this is why we place it here❗❗❗

The location is very good, three minutes away from the railway station, and easy to get to the old city, all within walking distance. I don’t know if it was the reason why Ctrip booked the room. The room I gave was not in the main building, but in another building. There was no elevator to go up, and the room I gave was of the kind without windows. Just stay for one night. The breakfast was pretty good. Basically there are fruit juice, bread and fruit. The lobby also has a coffee machine for your own use. The overall price is not high on weekends.

The hotel is located right opposite the main station, which is convenient. Though its relatively far from most of the places of interest. We chose it due to our large luggages, it'll be great if they had ramp at their entrance for us to drag our luggage in. 😅 The room is very clean, and we got a free upgrade. Room is consider pretty small even though its upgraded. So be very careful when booking the small room. We were very lucky to be given an upgrade with 2 huge luggages. Breakfast is decent. They had free flows of drinks any time of the day, which is a plus for a chilling weather to have a cup of tea/coffee. Overall is a pretty decent stay.

The hotel room is very large, the design must be beautiful, and the breakfast is also very delicious. It's a typical American breakfast. It's very good to have a menu to order according to your taste. The house has a sofa. It's very considerate to have a waiter come to the room to open the sofa and put it on. Beautiful surroundings of the hotel

My sister and I had a wonderful time staying at this hotel. It is very clean, modern, and well located. It's close to the train station and Petite France. Our room was very quiet although it is facing the busy streets with restaurants and shops outside. The AC in the room and hot water in the shower work really well. A kettle with cups, tea bags, coffee packets, and creamer are provided in our room. This is great as we could enjoy a cup of hot tea in our room after a long day of sightseeing. The hotel staffs are professional and friendly.

We recently stayed for 2 nights as a family of 4 with 2 young children (4 and 5). Booking was seamless and easy bar some confusion over whether breakfast was or wasn't included. The hotel is in a phenomenal location in Petite France, however bear in mind as it is on a pedestrianized street there is very limited parking at the property. This isn't an issue as there is a public garage close by and the hotel has a subsidized rate of €18.50/night. The building itself is beautiful and historic with plenty of period detail. The rooms are old but well equipped and clean and they have character(wooden floors/beams etc.) Ours was a family room so there was a set of bunks which the children really loved. The added benefit of a Nespresso machine also went down well with the caffeine addict parents. The bathroom was huge with a great shower. There were plenty of towels provided and the hotel toiletries were of decent quality. There were only small niggles within a great overall stay. Namely a lack of seating and supplies at breakfast on both mornings and also our room wasn't cleaned even though we had requested it and we had been out for 6 hours. Overall would recommend and stay again.

The hotel room is very large, the design must be beautiful, and the breakfast is also very delicious. It's a typical American breakfast. It's very good to have a menu to order according to your taste. The house has a sofa. It's very considerate to have a waiter come to the room to open the sofa and put it on. Beautiful surroundings of the hotel

Beautiful hotel, with great wine bar conveniently located at the brink of the ”Grande-Île”. 3min walk to Place Kleber, about 10min walk to the cathedral. Lot's of restaurants in the neighborhood. Comprehensive continental breakfast. You're getting a significant discount for parking in the nearby ”Indigo Kléber” (located Place de l’Homme de Fer). So first drop your car at the parking lot, present the ticket to the receptionist at the hotel and he will hand out a discounted ticket (roughly 50%). Rooms are split in two catagories: facing the back yard: very quite. Facing the street: very noisy, the whole night long. We've been in luck staying in one of the quite rooms. However our friends got one of the rooms facing the street having a terribly noisy night. And like in a lot of other hotels: no power outlets for your charging devices. You've got to crawl on the floor, pulling out power chords from unneeded stuff to get your gears charged.