The Welcombe Hotel, BW Premier Collection

Road work problem one way round . All cleaning and good service Menu for dinner two courses first night then second night repeat same menu disappointment , change different bar menu but charge £39 . We already booked dinner including with cost still we had to pay extra charge for second nights . Disability access is very limited . Our bedroom downstairs have a lot of steps no doubt they are awareness of deafness if fire alarm how let us know we are downstairs Spa are excellent facilities

It was just ok and didn't feel that luxurious considering the price point.

Lovely find, beautiful scenery and so quiet, just what we needed.

The service was great! There was an error with room allocation and as the booked room was not available, we got upgraded to a suite which was wonderful as we were celebrating a special milestone birthday. The dinner at the Trevellyn Restaurant was beyond expectation as we were vegetarian and the vegetarian meal prepared by the chef was awesome. The hotel decor itself looked a little tired although it added to the authentic look of the listed building. It was a hot weekend during our stay and although there was no air conditioning, a small fan was provided which made a little difference when sleeping at night. The gardens needed some upkeep and it would have been lovely if the fountains had been working. Overall we did enjoy our stay and look forward to coming back again after it has gone through some upgrading and refurbishing.

Has the potential to be a beautiful venue However needs significant investment in room decor, staff and services. Booked the golf and spa package. Golf Course was beautiful but significantly overbooked so much so it took over 5 hours to get round. People were walking off rather than waiting. Spa needed more staff on, changing rooms and outdoor pool needed cleaning desperately. Masseuse however were great. The bar and restaurant teams were inefficient and ineffective to the point where we had to laugh about it with our friends. In summary, wrong orders, slow and awkward service with no little to no customer service or hospitality experience. Room was musty, outdated, had fraying curtains and stains on the carpet. Such a shame but we wouldn’t return.

Stayed here for one night. The spa is brilliant, very clean and well staffed. The room was incredibly stuffy, we opened all the windows to try and get the heat out but it stayed incredibly hot at night until very late when we woke up too cold due to the windows having to be open. Closed said windows and again the room heated to a furnace. There was no thermostat and the towel rail was blasting out heat all night with no way to turn off. The setting is stunning and the walk over the Welcombe hills into Stratford was lovely. But the breakfast was mediocre with yesterdays fruit, mashed and a bit fuzzy. Overall it was an okay stay, but had expected a little more.

Booked a Spa break for my partners birthday, after several emails to clarify what time the spa facilities could be used from (Website says 3pm…which is late for a spa) we arrived around 11 to drop bags and then head to the spa. Reception was unmanned with 3 couples waiting to check in (This didn’t surprise me as when I rang several times, no answer- hence the emails) eventually checked in and headed to the spa. Staff there were helpful and polite, the spa was relaxing and we had a lovely massage (this was the best part of the stay!) We headed to our room (311) around 4pm, which was in the bowels of the hotel. Along a long corridor and then down some stairs, which wasn’t easy navigating with cases. The room was like a 1970s motel, with dated old-fashioned furniture and a bathroom that gave me ‘serial killer’ vibes. The tv had a unique split screen feature – which was run from an internet connection, I’m guessing it used ‘dial up internet’ (if you are under 40 – google this…!) Had a hot shower (couldn’t face a bath) and then used the hairdryer, which sounded like it was about to take off and clearly not fit for purpose. Rang reception and this was exchanged by a lovely polite member of staff, so hair trauma was averted. Decided that we would head to the bar before dinner for a few drinks, the bar staff seemed not in any hurry to serve the few people waiting and there were dirty glasses at several tables. We found a seat and took in the surroundings…imagine ‘Old Folks Home’ vibes…minus the smell of urine…and you have it. Dinner was a set menu, choice of 3 starters and 3 mains and puddings. Again, there seemed no order or organisation to the service, staff seemed to not know who had ordered what or when, no side plates and basic hospitality going amiss. Dinner was reasonable, but nothing like it was advertised. The highlight was a waiter dropping 2 large glasses of red wine over a couple nearby, that summed the evening up! We moved back to the bar area, to be greeted by the glasses we left an hour and a half before and a couple of others that had been added. The waitress stood at the end of the bar, in front of a pile of dirty glasses moaning about work and then left and left the barman to clear up. To say we had a good night’s sleep, would be far from the truth. The beds are 2 singles pushed together and we spent the night wedged in the ravine. The fact that the drunken frat boy golfers next door in room 312 (GCW’s… google it) came back at 12:30am worse for wear and proceeded to argue and shout at each other, swearing and slamming doors, didn’t help. I rang reception for someone to come and have a word, but no answer…so I went and banged on their door and politely told them to STFU. After an hour they must have passed out and all went quiet. Breakfast was again a ‘sort yourself’ affair. No one to take our room number or show us to a table, so we sorted ourselves to the mediocre buffet and coffee from a flask and left swiftly. A walk around the grou

We loved our stay at The Welcombe. It's in such a peaceful location but still within a 25 minute walk into Stratford-upon-Avon. The hotel has the wow factor with its grand interior and its stunning gardens.