We'd booked 2 of the cottages for a hen do for the end of March 2020, which of course needed rescheduling due to the lockdown. To their credit, they did reschedule to July 2021, but there was an incredible amount of hassle to confirm this in writing, and it took 6 weeks of ringing and emailing just to get the written confirmation. Ultimately we had our stay cancelled due to the extended lockdown restrictions - which I wouldn't have been annoyed by given the circumstances, except that they'd told me over the phone the week before that it could still go ahead (I'd managed to get through to them on the morning of Friday 18th June after 11 unanswered phone calls the previous day and an unreplied email on the Tuesday). This confirmation meant I'd paid off my remaining non-refundable deposits for the rest of the hen do before they then backtracked and cancelled on me via email the following Thursday (8 days before our stay was booked and 10 days after the extended restrictions were announced), and then didn't ring me and didn't answer the phone for the rest of the day. I then had to chase them up the next day to confirm that they were cancelling on me. I have to say that the place looks nice and clearly would've made a great hen do stay. They were also really good with communicating with me up until the point where I'd booked the stay and paid; after this time they would take weeks to respond to emails, never answer the phone, and when I did get an email response it wasn't clear, or they clearly hadn't actually read the message as they didn't answer my questions within it. It did actually go through my mind that I may have been scammed out of my money by fraudsters, as I couldn't believe that a real company could behave in this way - I was therefore very relieved to get the refund back (later than agreed upon their cancellation - I'd also had to chase this up). After all of this unnecessary added pressure, I ended up actually feeling glad that they did cancel, despite leaving me in a sticky situation with only 7 days left to arrange the hen do after 2 years of planning. I do understand that it's been a difficult time for this industry with the pandemic, but given the extent of the lack of contact when needed, I do not believe that this can be an excuse in this instance - all of the other vendors booked for the hen do were compassionate and responsive, and that makes the world of difference. I just hope that in future they act on this feedback and man the phones, and have someone reading the emails properly with clear responses. If this happens, I think this could be an amazing place to stay at.