We stay at ESA motels 3-4-weeks/year, but this one was our first negative experience. While we waited to check in, a lady who had just checked in returned to get some more wash cloths. There was only one for four people. The lady at the desk told her to come back in the morning, when the day shift would help her. We weren't surprised to find that there were no wash cloths in our room. I spoke to the lady on the day shift, but her only response was, ”We're always running short of those.” A bigger surprise came from under a hand towel on the counter. A roach ran across the counter when I moved it. I knocked it into the lavatory and flushed it with hot water. A little while later, we killed a much larger roach under the desk. Think the total was 8 in 5-days. There weren’t any hangers in the closet, and no lighting, either. There was no light at the desk, and none near the recliner. That one had no bulb, so I asked 3 different staff members, but none knew where to get a replacement bulb. We were in the area to help our son move and were exhausted every evening. We ran out of bottled water, so I followed the notice on the refrigerator and went to the 1st floor for a vending machine. I was told the only machines were on the 2nd & 3rd floors on the other end of the building. The one on the 2nd floor had been modified to take credit cards, rather than cash, but it didn’t work. After several futile tries, I went to the 3rd floor and found only an empty alcove where the machine had been located at some point. At least the bed was fairly comfortable and the heater maintained a constant temperature. The shower worked pretty well, once we discovered that the handle works backwards; starting out hot and decreasing to cold. We always take queen rooms and other ESA locations (Waukesha, WI is our most frequent stop) make better use of their space, have better lighting, and cleaner rooms. They also have much appreciated grab bars adjacent to the tub. Both have staffs that are polite, but the one in Waukesha also provides much better service. This motel is a big let down and we’ll never return to it.
104 Reviews