Hampton by Hilton Hotels in Summit Township

Place was clean, room was huge bed was comfortable. I asked if I could get wash clothes for 2 days and never received them. Food was ok.

Stayed here on a Monday night. There was a baseball team also staying here so was forced to stay on the first floor. I assumed it would be horrifically loud but was pleasantly surprised it was not. Work out room is nice, breakfast was the usual cheap fare of fake eggs, pressed sausages and potatoes. The room, the last one, per the front desk staff bc of the baseball team REEKED. It smelled like wet gym shoes. Again, last room so can’t be moved. As I looked around the room in the morning the smell is mold. The carpet has mold in the corners. The bathroom ceiling is crinkled, the tub and shower stink the worst of all. The room was also missing a curtain, and the toilet paper holder was falling out of the wall. I can’t believe I paid 135 to stay here. Yes the sheets and towels were clean but the stench.

The difference a day made! I have only positive things to say about my experience at this hotel. Check-in was welcoming and informative. Without prompting, I received a detailed orientation to the site and its amenities, and was encouraged to use them. The commitment to providing outstanding customer service at the Courtyard by Marriott Erie Ambassador Conference Center extends beyond the front desk. Literally every employee I encountered was helpful, gracious, or attentive. For example, one employee gave me recommended two local grocery stores. This morning's breakfast was bountiful and tasty. By contrast, yesterday's breakfast at the Home2 Suites Erie was basic and blah -- breakfast bowls heated by a lamp, plain bagels, and cereal with milk. No yogurt. Mainly for work, I spend approximately 60 nights per year at hotels. I recognize that hospitality is largely performative. Even if hotel employees are in a bad mood, they tend to meet the expectation to smile and provide useful information. My stay at the Courtyard by Marriott Erie Ambassador Conference Center was flawless. This was a sharp contrast to my previous night's stay at the Home2 Suites in Erie. Unlike at the Courtyard by Marriott Erie Ambassador Conference Center, where my stay was very pleasant, there were zero smiles at the Home2 Suites in Erie. At the Home2 Suites, I was not greeted by name, even after I introduced myself to three employees -- front desk; front desk manager; manager on duty. When I tried to ask questions about the location of the elevators and when breakfast was offered, the front desk manager stopped emptying the trash to butt in the conversation and threaten to cancel my reservation. I obtained that information from the manager on duty, but only after she looked it up. My room at the Courtyard by Marriott Erie Ambassador Conference Center was clean and comfortable. All the expected amenities were present. Nothing was untidy. By contrast, my room at the Home2 Suites by Erie was clean-ish. There was no lotion in the bathroom. There was no hair conditioner in the bathroom. In the shower, I noticed a VERY dirt place where one might place a bar of soap. While showering, I discovered that there was NO shower gel in the wall-hung dispenser. When I removed its cover, I confirmed the dispense was bone dry. Yet another letdown by the Home2 Suites by Erie. I mean, essentially an employee has to *never* check the dispenser for it to be empty. I had high hopes that my next stay at the Home2 Suites, for which I had pre-paid would be more pleasant. I confirmed my reservation with Hilton Honors on 5-31-23 and 6-1-23. I used the Hilton app to select my room and check-in on 6-1-23. As I approached the front desk at 3 p.m. to get my card keys, I saw the side profile of the front desk manager from the day before. She dashed into the office, closed the door, and canceled my reservation at 3:02 p.m. In my experience, that is an all-time low in customer service by a hotel employ

Great location, fantastic rooftop pool, wonderful service! Check in was quick and I was told where to park and when breakfast was and so forth. The room was clean and quiet, and the bathroom had everything going for it as well. No stains, leaky faucets or ticking noises. The view of the Mississippi from the hotel pool area is truly something to behold!

My visit to the hotel was great. We stay there or at quality inn. We r frequent visitors every yr. My only problem is theres alot of derteration on the outside of hotel that really needs to be fixed before concrete hits some one in the head. House keepers r not so nice either. They need manners. I do believe hot breakfast should be served everyday. But we had an awesome relaxing time. Rooms were very clean.

The room was clean with a nice built in dining table and bench. Cigarette burns adorned the surfaces and carpet as if they had been artistically thought out to compliment the minimalistic decor. A heavy, deep scent filled my nostrils as I opened the door to my room. “What is that”, I thought to myself. Ah, that’s it. It’s damp, dirty dog. As I unpack my belongings, I turn to check the clock but there was no clock in sight. “Thankfully I have my cell phone”, I thought to myself. Then suddenly my nose starts to run and I reach for the box of tissue. Wait, there is no box of tissue. I scratch my head, perplexed, because what hotel doesn’t provide a box of tissue and an alarm clock. Realizing I need to wash my hair after touching it I head to the bathroom to turn on the shower. I grab the only two towels provided and look for the complimentary mini shampoo and conditioner. “Huh? Not again.” I say as I shake my head. There aren’t even complimentary shampoos and conditioners. Fine. I brought my own. After my shower I stand in front of the vanity combing my freshly cleaned hair. I did not want to lay my wet hair on one of the pillows and saturate it so I reach for the hairdryer. Wait a minute. Seriously? There’s not even a hair dryer? I didn’t even bring one because this is always provided no matter where I stay! Disappointed and upset, I decided I would relax with a coffee because coffee can put the most stubborn person in a better mood. I head to the sink to grab a glass and some water to fill the coffee maker for a much welcomed cup. Another problem though, there is no coffee maker. When does this end? Well at least I can iron the clothes I am going to wear tomorrow while my hair air dries. Nope! Wrong again! There’s not even an iron and ironing board. It’s just time to go to bed with all of these let downs. Who knows what else I my discover. Ah! That’s it. A paper thin blanket. So, I say a prayer and thank god that I was not expecting a microwave and mini fridge. In the morning, as I am packing my vehicle a sigh of relief was let out. Thank goodness it’s over. I don’t have to stay here anymore and there will be no more unpleasant surprises. But as I walked from the lobby the essence of wet dog could be found on my clothing at checkout. I am not from Erie nor do I know many people from around here. If I ever do know of anyone who is traveling here, I will absolutely recommend this motel if I do not like them.

This is an awsome clean , neat , very well maintained property with polite helpful staff.The beds are very confortable. We had the best nights sleep. Very quiet. We stayed here again on our return trip home. The breakfast will not disapoint.. Everything was Great!! We had no internet service on our return trip and called the manager to make reservations and she remebered us from our first stay.

Came with family...customer service was great. Room was clean and breakfast was great. Really enjoyed our stay. Staff was very accommodating. Pool was clean and staff was helpful when asking for places around to eat.

At Hawthorn Suites by Wyndham we craft a warm and welcoming experience so our guests can build a comfortable routine throughout their extended stay. Services like onsite laundry and free breakfast let you feel at home amenities including our fitness and business centers keep your daily regime in place while our suites with full kitchens let you skip the takeout. Add social hours BBQ grills and free WiFi and you might even regret checking out.