MPM Hotel Kalina Garden - All Inclusive

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We enjoyed our week at this hotel but we weren’t expecting much and we’re not overly fussy. Pros Snack bar was good and the staff really friendly- yes we queued for pizza but it was freshly made so that’s to be expected. Animation team were fabulous Reception staff wanted to please and spoke pretty good English Good bathroom with a spacious shower Regular top up of water for fridge The staff work really hard all day in the heat- some speak little English but not an issue Central location Huge pool area with space for all Cons Rooms dated and not cleaned in a week (not a problem for a one week stay) Buffet food a little repetitive- but not really a huge issue Had to ask for fresh towels Sofa bed in room is not comfortable at all The biggest issue was some of the other guests who came across rude and would jump the queues. We had to put our towels on sun beds the night before There was nowhere for adults to sit to watch the entertainment- this could be reviewed It was fine for a week away and we made the most of our stay and secured a holiday at a great price. If you want luxury this isn’t it but if you want a break at a good price then it’s fine. Tips: The Nessebar waterpark is a must for anyone visiting. Worth the money.

Where do I begin! We booked 8 days all inclusive for myself, my husband and our baby who is less than 2 years old. I want to start with a positive- The hotel is in a great location, but it’s quite run down. For the first 4 days, we had no Wi-Fi and were told that it’s being fixed and will be fixed by tonight- this went on for 4 days. The plastic ceiling in the bathroom came down in my husbands head, we spoke to the manager who was lovely and offered to change our room and it would be fixed the very next day. We stayed in our room as the upheaval of moving everything when we’re not in the room most of the day seemed pointless. The ceiling was fixed the next morning. The dont always have pool towels- sometimes you have to go without, we were u aware that we needed to bring our own as all inclusive we’ve been to have always provided them. I said before, my baby is less than 2 years-l old and dropped stuff over the side of the high chair (I would always pick this up after we had finished eating). The waiter Alex came over, waving his fingers in my baby’s face telling him to eat off a plate and trying to force feed him with an adult fork. My husband was really annoyed and asked him why he would do that to a baby and explained that he was eating off the high chair and he would only smash the plates if they were in front of him. We were both really angry, he said he was asked to say something by the bar staff- but wouldn’t tell us who, so we could challenge them. The last day we were there, we had finished eating and I was picking bits up from the floor and the waitress called us dirty Romanians- I challenged her and asked if we had done something to offend her. She walked off and I called her back over to ask what she had said- she again said, I called you dirty Romanians. I said that’s a really racist thing to say about someone and explained that we were infant English- to which she replied…… even worse and then preceded to throw the rest of the drink of water over my husband. I was livid at this point and told her that I don’t know who she thinks she is. No one came over to check on us- it appeared that the man in charge by the door had all his entertainment and as we were leaving to catch our taxi to the airport- (so I never got to report it) he went over to ask on the waitress. The bar in the lobby- staff were the same. The girl working behind there was talking to someone. I waited while they finished their conversation, but another gentleman came up and she stopped her conversation and served him. After a while she looked over and said yes, which I can only assume that was my time to order. Entertainment team were lovely, very friendly and they seemed to have a good rapport with all the children on site. Food was very much the same every night which got very boring. There was a lovely man who worked behind the kitchen called cherrub- he was happy to help anyone who came over to him. The pool it falling apart, loose tiles a

I’m normally a person that comes back from places with mixed reviews saying I don’t know what people complained about but this time the reviews are pretty much correct. Not many English speaking staff. We asked about a safe on check in but she just said the price and said they have it not in room which made me believe you give them the items to put away but I noticed on last day on other side of reception was a safe room with all the safes in a wall.Food was same pretty much everyday and not labeled to what it was. Just a picture of a chicken pig or fish. Snack bar to get pizza was ridiculous. Chef would cook 1 pizza at a time a huge oven that could easily cook 4 at least then 1 person would take all the slices and then the next person would wait another 10/15 mins by the time he rolled another so we only managed to get pizza on the last day. Sun beds..well this was the worst ever encountered on any holiday. They’d open door around 8.30-9 to go outside and beds would be gone in minutes and then they’d leave towels overnight on beds and some kept their beds the whole week. Location was bang on and big shout out to Alex and Nicole on animation team. If it wasn’t for them English guests would have no hope