Hotel Iskar & Aquapark - Premium All Inclusive

The hotel was dated but clean, the pool and slides were good. However, that's where it ends. 2 sets of toilets, also used by the staff. 1 set was closed at night and the other set was outside the restaurant. But, when the restaurant closed the doors you had to walk from the back of the hotel to the front and walk past reception to access. it rained one day and the pool bar was the only thing open. Unfortunately the staff took down the umbrellas so you had to walk around the pool in the rain and then had nowhere to sit without getting wet. The shower was blocked and despite the "handyman" checking it wasn't resolved, so a shower became a dangerous thing with water leaking all over the floor. The bathroom light was only fixed when we complained the third time and refused to leave reception until it was done. The food was nasty and cold and after living on boiled eggs and toast we started to eat out. Entertainment was a laptop and a speaker, but as the wi-fi kept gong off the music was interrupted frequently. A couple of the staff were friendly but most were ignorant and miserable, and it wasn't because they couldn't understand us, they could. I could go on. Suffice it to say, Sunny Beach is great, the bars were good but the hotel? Nope. Never going there again

A very good basic+ hotel,cheap.very clean,at 1-5 minute walk to beach,shops,restaurants,bars,in the middle of action.The food are OK,bars are good,the hotel staff is very polite and kind.Hot water comes at 7 am.

Knew when booked it’s was dated hotel & 3* … Room clean & ok… no flat screen tv as advertised portable tv 🤣 but coped with that.. Staff rude not approachable 👎food cold .. We were all inclusive ate at hotel twice.. Do not cater for British .. enjoyed Bulgaria but would never return to this hotel/ country

Food … shocking Staff …. Shocking Rooms … shocking Iskar … shocking Seriously … shocking Some decent eating places around the hotel. Other than that I’ve nothing good to say about it. What a waste of money, time and effort to stay there. It needs to give its head a wobble!!!

Recently stayed at the iskar.. start with the room. We had a studio which was very spacious nice size balcony, small kitchen. Food.. can only describe it as slop. Even though all inclusive we ate out every day. Staff could be alot nicer, friendlier & more engaging we did try to have a laugh with them but got more laughs from the pigeon who popped on the balcony in the mornings. Staff did pop in to make the bed and empty the bin on a daily basis if u need anything wiping down etc then bring your pink stuff 👍. It's an older hotel which could do with a lot of repairs. On the plus side u are close to shops & restaurants. Taxi driver we used Raphael was great but u do need to haggle.

The hotel, although looked somewhat dated in its appearance, was very clean and tidy. Room was cleaned every day and beds sheets were changed . I encountered a problem after 3 days of staying with the door lock to enter my room. Possibly becoming worn out and needed replacing. I rang for assistance using telephone in room as was late in the evening and a gentlemen from reception came up to investigate. He told me that he would send someone but would be next day as was too late but I explained I can’t just leave door unlocked all night (just myself and daughter) and he replied saying it’s not like London here!!! However, with insistence a handyman did come in the end. Problems continued with the door lock unfortunately even by them squirting a load of WD40 into it. Swimming pool was cleaned daily and there were adequate loungers and umbrellas. In the restaurant, there was not always enough tables for the amount of people. There was a lot of food variety but not all of the dishes were labelled but some people from neighbouring countries seemed to know what the dishes were but for sure we didn’t. Some were clearly incorrectly labelled. Food was not piping hot and as a result I contracted food poisoning on day 3 which made me very ill indeed. I asked reception for some sick bags (little disposable bags)) and he laughed with his colleague which was not very sympathetic. Notably, only two young lady staff were excellent in their job roles and spoke excellent using English language and were very helpful. The rest seemed to not want accept any responsibility and use ‘brush off’ tactic, came across unhelpful, miserable unless you made first communication attempt otherwise you’ll get ignored. Same was out of the hotel with the local community unless you wanted to purchase something! Hotel is in a very good location with plenty of shops, entertainment, music, clubs, ******s and the lovely and stunning sandy beach within walking distance. Plenty to do day and evening.

We are a party of 12 ranging in ages 2yrs -60 yrs and arrived 11/08/2023. First impression is that the building is an eyesore and old fashioned, However.. Hotel and grounds are maintained daily, public areas are cleaned through the day although are a little tired. Bedrooms/bathrooms are basic but clean, bedding and towels were spotless. cleaning service every couple of days. Good water pressure in shower, always hot. Air conditioning in rooms is free and constant and very good. pool is large with easy access steps, water slides are manned by lifeguards 11am-4.30pm daily. surrounding pool tiles are very slippery!! Lots of sunloungers, cushions, tables and chairs. Childrens pool has a sunshade and slide. Pool bar serving hot, cold, alcoholic drinks, snacks and icelollies. Small playground next to pool, also a smaller pool around corner which is rarely used. Mini golf course, volleyball sand pitch, inflatable kids park(chargeable) reception is very helpful and swift to resolve issues, baggage room for late check out. free wifi throughout stay location is very good, 1 block to beach, 10 mins walk to *****, shops, road train and buggies, scooters etc on doorstep. Food is average and not always hot, however replenished continuously through service. Our party always found something to eat and we have some fussy eaters.the restaurant is too small for hotel and guests frequently queue to get in or find a table. Entertainment- day itinery by the pool, lots to do, However at night it stops after the kids disco.Bar remains open until 10pm. Staff work long,hot days and are not always perky and chatty however i did not find anyone rude or unhelpful. in summary i think this hotel has been given unjustified bad reviews. you get what you pay for here, and if you are looking for a good value budget hotel i would recommend it -but with realistic expectations of a 3 star hotel. i would 100% return to this hotel but not take the food option.