Family Hotel Gold Pearl

Great service, Great reception, food, clean and very helpful staff Great pool area, good location - lots to do great suggestions from staff happy and helpful very good will recommend to others and will cone back if the opportunity arises - fun place.

Gold Pearl Hotel Sunny Beach was centrally located in Sunny Beach, just a few meters from the beach and the promenade. The hotel had a pleasant outdoor area with a pool, sun loungers and various seating areas. The hotel had no restaurant or bar, but offered free coffee, tea, hot chocolate, water and juice. On arrival we were greeted by a cheerful and smiling employee who welcomed us and quickly informed us about the hotel's facilities. The hotel's reception is not open 24 hours a day, but we received good help from the reception when we needed it. All employees at the hotel appeared to be friendly and service minded. The guest room appeared small, but had a nice balcony, desk, fridge, air conditioning and a well-functioning free wireless network. The bed was nicely made and appeared to be comfortable, despite the fact that the mattress was quite hard. On the balcony there was a small seating area and a rack for drying clothes. The bathroom was simple, but practically furnished with a sink, bathtub, soap and toilet articles, as well as shiny clean towels of good quality. The guest room was cleaned daily and appeared clean. The maintenance was also good and lived up to our expectations. The hotel's breakfast was served as a buffet at a nearby hotel. This hotel was a real "tourist machine" with a lot of people, which led to long queues to find free tables and to get food. The standard at the buffet was decent, but had the impression of mass production and with so many people, we felt that hygiene was not taken care of to any great extent. The experience of the breakfast was so bad that we chose to eat breakfast at our own expense at a nearby restaurant. We therefore hope the hotel looks at the possibility of serving a simpler breakfast in its own premises rather than the partner hotel. This would help to improve the overall experience. With the exception of the breakfast, we were very satisfied with our stay and we would like to visit the hotel again.