Villa Vela Luka

Villa Vela Luka Reviews

Villa Vela Luka

Put Vela Luke 10, Supetar, Split-Dalmatia County, CroatiaView Hotel Details
Villa Vela Luka
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Villa Vela Luka Guest Reviews

4.1/5
Very Good
40 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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Negative reviews(5)
pah2369
Stayed in Aug 2024
Family
3.0/5
Posted on Aug 24, 2024
The resort itself is a 7 minute taxi ride from the port (around €15-20 in high season) or you can walk for about 25 minutes. There is ample parking available at €5 per day. I expected my reservation of a Deluxe Double Room with balcony and sea view to be exactly that. Disappointingly, the room provided in the ‘villa’ was on the ground floor with a terrace, an entrance door with frosted glass and the view from the window was obscured by a hedge. The room itself was also dated, fridge wasn’t working and there were carcasses of mosquitoes all over the walls. Ceiling in the bathroom was also peeling. A compensatory bottle of wine was provided under the circumstances. Given that a different room (matching my reservation description) wasn’t available, we had to stay put until being moved into another villa room the following day, in the same building but on an upper floor. This was clearly in better shape and did have a balcony. The resort itself is very well maintained and immaculately clean. The staff are welcoming and pleasant overall. There is access to an abundance of beach space and/or walkway which runs parallel to the beach, albeit very crowded in August. The beach bar offers a good selection of food and drink at relatively reasonable prices. The Olive buffet restaurant is huge with plenty of indoor and outdoor seating. Food selection is excellent and very well presented, although €30 per person for dinner is a bit excessive irrespective of age (children’s pricing?) if you did not prepay for the meal plan. Soft drinks pricing (€3.90 for a small bottle of bitter lemon) is absurd. Breakfast at the Olive restaurant is included and as equally well presented with something for all tastes. Did not use the other facilities, but there are plenty available. Overall, I would recommend the resort but would encourage anyone to verify that room descriptions provided by your chosen web site or agent match the reality.
6/12
Response from Property: Dear pah2369, thank you for your feedback. We’re glad you enjoyed the resort's cleanliness, beach, and staff. We apologize for the issues with your initial room and the dining pricing. Your comments are valuable, and we’ll work to improve these areas. We hope to welcome you back for a better experience. Warm regards, Marina Ostoja, Event & Quality manager
maria m
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 13, 2024
We had a perfect stay. The hotel , location and beaches were beautiful. The staff helpful and Friendly. The only thing I would recommend would be to serve dinner till 10pm rather than 9pm. Also the buffet could have had a wider variety of fresh fruit otherwise there was a great selection of food for all. This is only a recommendation not a complaint. Otherwise I would rate the hotel 10/10.
6/16
Response from Property: Dear Maria, Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay at Labranda Velaris Resort. Your kind words about our beautiful hotel, great location, and friendly staff mean a lot to us. We appreciate your feedback regarding the dinner serving time and the variety of fresh fruit at the buffet. Your recommendation is duly noted for future improvements. We aim to provide a top-notch experience for all our guests. Looking forward to welcoming you back soon! Warm regards, Marina Ostoja, Event & Quality manager
230pauld
Stayed in Jun 2024
Couples
4.0/5
Very Good
Posted on Jun 7, 2024
Booked a 7-day break for my wife's birthday and our wedding anniversary. Secret Escapes, which is a good company, so booked through them with flights and hotel recommendations. We took the Stanstead Express to the airport, and the flight to Split Croatia was no problem. Transfer to the hotel was chaotic with a shared transport to the ferry terminal with fellow travellers, none of which spoke our language and were probably locals returning home or going on holiday themselves. On arrival at the ferry terminal and overcoming the language difficulties, the rep suddenly realised we were on his list to get on the ferry, which was leaving in two or 3 minutes. My wife and I, in our mid-70s, had to negotiate the carrying of our cases and hand luggage onto the ferry with minutes to spare. Lovely crossing, which took about 55 minutes. Arrived at Brac Island, where we were ushered onto a huge coach with about 50 other travelers and eventually arrived at the Labranda HOTEL and Resorts. Had to drag our cases about 100 meters and then up a flight of stairs to reception. We were then told there was no porterage. Once booked in, we then had to drag our cases a further 200 mtrs after negotiating the flight of stairs down to our apartment, which we upgraded to one with a balcony. The staff at the hotel are excellent and friendly. The hotel is situated about a twenty-minute walk away by road or a 50-minute walk along the coastal path and 5 min to the beach. We preferred to eat our main meal out in the variety of restaurants in town and then have a slight snack at the hotel in the evening as we were on a half-board stay. There is more to tell but will end here. Hopefully, the trip back home is as eventful. as our stay on Brac Island.
Response from Property: Dear Paul D, Thank you for choosing Labranda Velaris Resort for your special occasion. We are delighted to hear that you enjoyed your stay on Brac Island despite the challenges faced during your transfer to the hotel. We apologize for the inconvenience you experienced with the shared transport and the lack of porterage upon arrival. Your feedback regarding these aspects will be shared with our team for further improvement. We are glad to know that you appreciated the friendliness of our staff and the location of the hotel. We understand your preference for dining out and are pleased that you found the nearby restaurants to your liking. Your kind words motivate us to continuously enhance our services. We hope the journey back home was smooth and we look forward to welcoming you again in the future. Warm regards, Marina Ostoja, Event & Quality manager
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 12, 2024
I would definitely recommend Labranda Velaris Resort to anyone who wants a peaceful resort set in stunning gardens and a stones throw from the beach. I have just had 5 days with my family, consisting of 5 adults and 5 children . Including a toddler. The staff made our stay complete as they were friendly, helpful and smiley at all times. Nothing was too much trouble from the lovely ladies who cleaned our rooms and gave the boys directions to the nearest football pitch to the front of house staff and the friendly staff in the dining areas and lounge bar. The children wanted me to definitely recommend the amazing food and be assured they have tried virtually everything on the menu. 😊. The rooms were well equipped, beds comfy (especially the fluffy pillows). The only slight gripe would be the shower over a very high sided bath that was dangerous getting in and out of for children and elderly patrons. Loved the beautiful cats and kittens and very pleased to see them fed daily with cat food. Toddler was in heaven to find ‘cat cat’ waiting for him every time we stepped in or out of the hotel. Will definitely be returning next year.
Guest User
Stayed in Oct 2024
Other
2.0/5
Posted on Oct 2, 2024
Our booking through Voyage Preve was for a Superior Sea View Room with Balcony. We were given a dark and dingy ground floor room with “terrace” which was facing the sea. The basic furniture was cheap and had seen better days, the curtains were hanging of its rail and everything screamed of budget accommodation. The bathroom toiletries consisted of cheap soap and a foul smelling shower gel stuck to the wall. We did go back to reception to show them our printed reservation details and was told we had been given a Deluxe room! We felt as if we had come to a 2 star resort. During our stay we met other people who were complaining of the same thing and were hoping to get moved to better rooms. On return from our holiday I checked out the Labranda website and they show decent bedrooms, one wonders where they are as no-one we met had one. This resort should never be called 4 star, not even 3 star, and is definitely one to avoid.
Dream22291520774
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 27, 2024
Very good hotel in a great location near the harbour and the beach. Buffet area is large, very good choice of quality food. Pool is too small with few sunbeds. Pleasant reception and outside area for drinks. Beautiful views at breakfast overlooking the sea and forest. Staff generally helpful albeit not overly so with some requests (e.g. change for tips, late checkout). Outside terraces on ground floor rooms have dirty gullies. Had to repeat request to repair aircon + safe, albeit first world problems.
Michelle V
Stayed in Sep 2024
Travel with friends
2.0/5
Posted on Sep 24, 2024
My friend and I booked and paid for a SUPERIOR ROOM WITH SEA VIEW AND BALCONY. We arrived and were allocated a double room (barely big enough to swing a cat in with a leaky shower and small double bed) but it did have a balcony with a view of the main road We complained and showed reception the booking confirmation to be told that there were no other rooms available as they were fully booked and basically had to take it - no apology offered. They offered to upgrade us from half board to all inclusive but we didn't really want that as we didn't want to be tied to the hotel all day every day. They told us to come back and check in 2 days as they had guests checking out then. We finally got a sea view but the room is barely bigger than the first one, but at least it has single beds! I'm not convinced this is a superior room as we had a peek in another room when it was being cleaned and it was much, much bigger and had a sofa in it as well. Food is OK but if you are only B&B or half board, at 30 euros each it's expensive for what is effectively a self service buffet. Quite disappointed with this experience and would not book here again. It came as no surprise to find that we were not the only guests to have this experience - we spoke to several other yellow band wearing guests.... It's almost like they deliberately over-book then blame the computer.
Response from Property: Thank you for your feedback. We apologize for the inconvenience with your room and the initial miscommunication. We understand your frustration and appreciate your patience. Your concerns are being addressed, and we’re working to improve our service. We hope you’ll consider giving us another chance in the future. Kind regards, Marina Ostoja, Event & Quality manager
Bashbob
Stayed in Sep 2024
Couples
3.0/5
Posted on Sep 24, 2024
This hotel is a 3 star at best. The rooms are very dated and I agree with the last review regarding the bathrooms. We had a view of the car park. The facilities are awful, a tiny pool area far too small for the size of the resort, with completely inadequate umbrellas, a small bar area stuck in front of reception and absolutely no atmosphere whatsoever (and closed at 11am). The dining room is basically a canteen, and one night we listened to the same Rod Stewart song for 25 minutes on repeat. Outside area is good but most nights weather wasn’t good enough to sit outside. The food was the same every night and quality was very inconsistent. Breakfast is cleared away at 10am on the dot meaning a scramble to get food after 9:40. Raw eggs, stale bread, undercooked vegetables, and soup like dishwater amongst other things we encountered. Several beers listed on the dining room menu most of which were never available. On the plus side the grounds are lovely and the dining room staff are fantastic and a credit to the hotel, but we won’t be staying here again.
Response from Property: Thank you for your feedback. We appreciate your comments and are glad to hear you enjoyed the lovely grounds and found our dining room staff to be fantastic. However, we’re sorry to hear that your experience did not meet your expectations. The lobby bar is typically closed at 11 PM, which is standard practice, as the rooms are located above. We serve fresh international cuisine daily, along with themed nights, and while we aim for a pleasant dining atmosphere, we apologize if the music was not to your liking. We value your input and will take your comments into consideration as we continue to improve. Thank you again for your review. Kind regards, Marina Ostoja, Event & Quality manager
Susan M
Stayed in Sep 2024
Travel with friends
2.0/5
Posted on Sep 24, 2024
This was a very disappointing stay. While the resort itself is nice-lovely beach, great breakfast, the accommodations were less than desirable. Travelling with a friend on a walking tour, we were supposed to have a double room. Instead the two beds were made up as a king. They separated the beds but could not find individual bedding. The tub/shower requires climbing into (easily 2.5’ high), and there are no hooks to hang towels from. The A/C was not working, which would not have been a huge issue as we could open the balcony door for fresh air, but there was loud music and a DJ at 9 each night making it very difficult to sleep.
Response from Property: Thank you for your feedback, Susan. We're glad to hear you enjoyed the lovely location and breakfast, but we’re sorry the accommodations didn't meet your expectations. We hope that you mention the issues with the A/C to our front desk so we can assist and resolve them. We're sorry for the noise disturbance after 9 PM; it must be from a neighboring resort, as we don't have a DJ at that time. We hope to welcome you again for a more pleasant stay in the future. Best regards, Marina Ostoja, Event & Quality manager
Pioneer18596598701
Stayed in Sep 2024
Family
3.0/5
Posted on Sep 2, 2024
Tired rooms that need redecorating and new bathrooms. Stained towels . We booked a twin room and we were given a double with an empty quilt cover ?? Steep steps to reception Beach bar good , loungers the most uncomfortable things I’ve sat on in a long time ! Beach is lovely . Food is ok
Response from Property: Dear Pioneer18596598701, thank you for sharing your feedback. We're sorry to hear that your room and some aspects of your stay didn't meet your expectations. We appreciate your comments and will address the issues you've mentioned, particularly regarding the room and facilities. On a positive note, we're glad you enjoyed the beach and the bar. We hope to have the opportunity to provide you with a more comfortable experience in the future. Best regards, Marina Ostoja, Event & Quality manager
Carolyn W
Stayed in Jul 2024
Couples
4.0/5
Very Good
Posted on Jul 25, 2024
Very clean rooms and lovely helpful staff. Steep Steps up to the reception and then found we had to carry our cases back down again to get to the room. Although a sign saying luggage drop off it was 2am in the morning and after travelling for 14 hours did not see it. Very small pool with not many sunloungers and suprised you had to pay 8 Euros for those on the beach which had no cushions on them so very uncomftable. You also need beach shoes as very stoney beach and sea. Excellent restaurant and reasonablly priced wine.
Response from Property: Dear Caz49001, Thank you for your review. We're pleased to hear you enjoyed the clean rooms, helpful staff, and our restaurant. We apologize for the inconvenience with the luggage and the beach loungers. Your feedback is valuable, and we'll work on improving these areas. We hope to welcome you back for a more comfortable stay in the future. Best regards, Marina Ostoja, Event & Quality manager
113467
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 14, 2024
Hotel was excellent food lovely and staff very helpful. More staff would be needed on the coctail bar during high season as quite a wait for service.. However investment is needed in the beach facilities. The loungers were very uncomfortable and needed cushions. Equally more parasols are needed as everyone was cramped underneath the trees in 32 degree heat. This would potentially make us prefer Bol as the beach facilities there were superb.. which Is a shame as the hotel was fabulous.
Response from Property: Dear 113467, thank you for your review and feedback. We're pleased to hear you enjoyed our hotel, delicious food, and found our staff helpful. Your comments about the cocktail bar during peak seasons are noted, and we'll consider increasing staffing to improve service efficiency. We apologize for any inconvenience regarding the beach facilities. Your feedback about loungers and the need for more parasols is valuable, and we'll look into improving these amenities to enhance guest comfort. We appreciate your input and hope to welcome you back for an even better experience. Best regards, Marina Ostoja, Event & Quality manager
travel-adventure42
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 25, 2024
Supetar fully opens at the end of May and early June, so many restaurants and shops are closed until then. You are left with eating at the resort restaurant which has a large variety but can be expensive for dinner. The breakfast buffet was amazing and covered many tastes. Room was beautiful, clean, and large. Service was excellent and helpful. The spa downstairs offers many services though getting a traditional basic Swedish massage proved difficult because the masseuse only wanted to do Thai massage. Great location by the water.
Response from Property: Thank you for your thoughtful review travel-adventure42! We're delighted to hear that you enjoyed your stay in Supetar and appreciated the beautiful room, excellent service, and the variety offered at our breakfast buffet. We're sorry to hear that the early season closures of some restaurants and shops impacted your dining options. Your feedback on the resort restaurant pricing and spa services is invaluable, and we will address these concerns with our team to improve the experience for future guests. We hope to welcome you back to Labranda Velaris Resort soon for an even better stay! Safe travels! Marina Ostoja, Event & Quality manager
Leigh W
Stayed in May 2024
Travel with friends
5.0/5
Outstanding
Posted on May 24, 2024
This hotel is a little outside Supetar - about a mile or 20 minutes walk down a gentle slope. It appears to be several smaller hotels of different standards and styles under one management. We were in a separate block of apartments which I would not describe as 4 star but they were adequate and spotlessly cleaned every day. We were only on Bed & Breakfast - which was excellent with every breakfast imaginable and lovely fresh bread. We did go for dinner once (30 euros) which was quite good but we found the restaurants i town to be better value. The staff here are great especially the bar and cleaning staff, not forgetting the gardeners who keep the large grounds in great shape. The beach is very stony so take swim shoes. The swimming pool was fine(if a little cold) in May but it is small and I imagine would be crowded in high season. Overall this is a great base for Supetar and the ferry to Split.
Response from Property: Dear Annie, Thank you for your feedback. We're glad you enjoyed your stay and our breakfast selection. We appreciate your comments about our dinner options. Our team aims to provide excellent service, and we're pleased you found our staff great. Looking forward to welcoming you back soon! Best regards, Marina Ostoja, Event & Quality manager
bigsparrow
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on Apr 23, 2024
Everything excelent, mainly all the employees and in particular Ms Lea Martinic and Ms Lucija (animation departament). In the restaurant all the dishes excelent.
Response from Property: Dear Bigsparrow, thank you for your high recommendation! We're delighted you had an excellent experience with us. Our staff, especially Lea and Lucija, aim to make your stay memorable. We're glad you enjoyed the excellent dishes at our restaurant. Looking forward to welcoming you back soon! Warm regards, Marina Ostoja, Event & Quality manager