Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Very good location with direct connection with pakuwon mall. Hospitality at its best, staff are friendly and professional. Breakfast spread are amazing. Family room is so cool. The pool is so clean and well maintained too. Definitely will stay again!

Very happy with the services provided throughout our stay!! Room view was fantastic. Cleanliness 👍🏼👍🏼

Located in a big shopping mall and the breakfast was very good

fancy service to meet my vegan diet need 👍

Next to Pakuwon Mall, easy check in and breakfast were various options. Friendly staff. Recommended.

What a wonderful experience staying with four points pakuwon surabaya hotel. Extraordinary service from the receptionist, very comfortable rooms, restaurant service and amazing food. Thanks to mba nia as a restaurant manager, Mr chef M.bagus who is very attentive, and also Dimas who always provides what we want. See you at the next arrival.

The hotel is well located inside the big shopping mall of Surabaya downtown, hotel service is generally good, English of staff are great as well, just the hotel amenities during our stay were not satisfactory, especially the air-conditioning which was not stable...one room is too cold even after regulated where another room was stable. In addition, some amenities were not be fixed before offering the guests, such as some electrical sockets were broken and the door of the bathroom had terrible cracked sounds, other hotel necessities were provided only upon requests, such as shaver and cream; soaps, shower gel etc.... the priced charged was a bit higher than expected with this service. However, the breakfast buffet was the best offer and the feedback from the hotel chef, managers were fast and quite helpful which earned back a little good impression from us during our stay.

pleasant stay with comfortable bed and great location as connected directly to mall.

The washroom designed is very poor, small, narrow and not user friendly at all. I will not come back to this hotel just because of this.

We had a pleasant time staying at the Four Points by Sheraton Surabaya, Pakuwon Indah during our recent transit in Surabaya. The hotel was conveniently located right next to Pakuwon Mall, which was great for shopping and dining. We also appreciated the hotel's seamless food delivery service, which made it easy to order food from a variety of restaurants. The room itself was clean and comfortable, and the staff were friendly and helpful. Overall, we had a great experience and would definitely recommend this hotel to other travelers.

Business trip. Happy with the stay. Thank you for the hospitality

We experienced a packed hotel with lots of guests and friendly reception. Room was furnished in a basic way especially the shower room. It’s below expectation. Location was great, connected to the pakuwon mall.

This is one of the best travelling hotel to go to in Surabaya ! I will totally recommend it !

Hotel bagus.. Staff hotel ramah kita di kasih upgarde ke family room lucu bgtttt