Best Hotels near Iwearstemma Softlens Store, Surabaya

I checked in at 11 pm, the employee said that I couldn't do it at 11 pm because the employee had already gone home. Asked for a room when there was a reservation, they said you couldn't, you had to scan the barcode, fill in it, etc. If you want to park inside first, you're told you can't, you have to reserve a barcode inside. So the service was very disappointing. Until I said, tell your boss to just return the money if everything is not possible and time is limited. Because I only arrived at SBY at 11 pm...

im definitely come to this hotel again because the staff is super friendly, the food is awesome, and the room is super comfy. maybe the cleanliness of the breakfast area must be improved because when im arrived, the floor is quite dirty.

My First Impression(24 Jan 2020 - 27 Jan 2020) Check-In Experiences, + Rule Apply and dicipline + Standby 24 hour + Nice to Guest and Fast checkin + welcome drink standard - Card Key for room only 1 and if you need 1 more you need to put 100KIDR deposit Building Area & Design Interior, + Modern and Urban style + Good ambience and lighting + Clean Feel + Nice Sofa in the lobby + Huge Parking Car - Looks like Flower Decoration in here is fake especially in 2th floor on the tables Room Hotel, + Clean, structure and everything looks perfect + Ambience lighting is good not too bright not too dark with easy switch setting + Got 2 free botol and other standard free items in the hotel(soap, coffee, tea, sandals) - No sign of privacy or clean status, every room is different. - Alwys call if you want to clean the rooms - No laundry list, every room different Breakfast Experiences & Foods, + All the foods in here is delicious + Foods Variations is good + Free breakfast for 2 person/room(depending on your booking) - Clean table is slow - Replineshment Foods is slow - Need to check related pets control in Bar.. Somehow i have a chance to see Rat running away inside the Bar. Conclusion, I'm really enjoy stay in this hotel eventhough there is some area that need to be improve like the standardisation related the facility each room(laundry list, sign privacy, and so on), also in the restaurant must showing the improvements especially pets control and make sure all the door must be close everytime to avoid the rat come to the Bar side(1st floor) . Overall i recommended this hotel, the price also reasonable and i believe this hotel already have procedure to do. Please keep the good work and always improve to make customer happy with the right quality.

interesting hotel, the room is also clean the food is delicious next time I will stay here again

very comfy, i booked for deluxe but there were no room available so my room was upgraded, thanks to the staff for being professional and helpful. breakfast was good and quite lots of choices (western and indonesian) from pancakes, indonesian traditional food, and chinese food like fried rice etc. room was clean but can be cleaner (i found few little insects but that was actually fine for me. overall very recommended and the hotel is located in the center of the city so this one is a plus! 🤩

The room we had was spacious and clean for the most part (tiny cleaning issue that was sorted immediately). The pool area is beautiful, could do with more umbrellas. Breakfast was a little on the disappointing end with the exception of the amazing Deny. I had my first taste of Kunyit asam because Deny insisted😋😋😋😋😋refreshing!!!!!!! Service from the general staff is excellent.

Near the place to eat. Want Alfa Indomaret is not difficult if the one is closed. It's a motorbike but it's still okay. Spacious bathroom. A AC is cold, some can not be cold but okay. The receptionist is clear. Good. Cake model costs 2 but gpp. Still okay with this hrg. There is security. There is a refrigerator. The TV is wired. Mayan

Honestly, I've subscribed here. Incidentally, I got hit by the right shift receptionist when I checked in. If it's a girl with glasses, the problem isn't clear. Cold room. No leak. But hockey. Only the toilet. Where the spray is, there are small tenacious animals. 2x already this cake. Please pay attention. The rest of the shower is safe. Laen2 safe

Decided to upgrade to the new renovated room. Room was comfortable. Good location just beside TP mall.