H Luxury Residence Apartments - Holiday Paradise

When booking we believed we were booking through the Hilton instead it’s privately run. You don’t get treated like a Hilton member. The staff don’t like to help you as the Hilton don’t get paid anything for our stay. No beach towels, no in-house telephone to call reception etc. we have stayed before and the experience was so much better.

Beautiful view

Hilton Hotel we love and loved when we booked directly via Hilton. This room via Holiday Paradise was really disappointing. Rubbish in draws and cupboards from previous stays. Not clean at all. So many marks everwhere, greasy and sticky rangehood, blinds in bathrooms and rooms were terrible condition. Actually really unpleasant to even look at. Had to request items of empty boxes which were just left and not replaced. The hotel did deliver what we needed in all fairness but should have been topped up as part of there cleaning and check out service. Front door didnt close properly and nor did back slider door. For the price they charged per night the maintenance and conditions of the room wasn't worth it. Next time il go via Hilton direct.

Not easy to find available parking spot - no allocated spot for the unit.

Checked in at 3:30pm ish, room wasn’t ready, both bathroom floors were wet, found dry chewing gum stick on the cupboard next to the bed.

Despite the name featuring the word “luxury” there was nothing luxury at all about the apartment. It was dirty, dilapidated, torn up carpets, smelly, the outside balcony was dirty, the shower door didn’t shut properly, the bath drain didn’t drain the water, the carpets were stained and dirty, there were previous stays food crumbs underneath the sofas, previous stays empty drink bottles under the bed, curtains weren’t blackout and didn’t close properly which meant there was lots of light coming through from sunrise onwards, shower tray and bath tubs were stained, the sofa was stained, random stains all over the furniture, dirt under the couches, just in general not what you’d expect from a property within the Hilton hotel chain, Hilton should be embarrassed to have their name associated with the residences as you’d expect the property to be at least a three to four star property, and although the hotel amenities were three to four star, the apartment itself was no better than a run down motel. With three kids, we were disgusted by the overall experience and it ruined our Christmas having booked over the holiday period. We paid a premium to be there from Christmas Eve through to the 28th December and it wasn’t worth the money spent and we should have just stayed home

Nice View, Good location, really needs a deep clean, painting and update to justify the price per night.

Nice and organized rooms with a great view