Novotel Surfers Paradise Reviews

its a very nice stay，near the beach. nice breakfast～friendly staff.

Nice view and location is good. The room is clean but a bit run down.

Awesome views. Location great. Bed was the best on my trip. Would definitely stay again! Good breakfast.

I have stayed here at Novotel Surfers many times, I always enjoy my stay here. The service is execptional almost all of the time (sometimes check-in can be slow) My only comment is that the check-in area doesnt feel amazing. The building is old which is fine, but the check-in area is just drab and is very much in need of an upgrade. Everything else is awesome, the breakfast was one of the best buffets I have seen in a Hotel for a very long time (I am very well travelled both Domestically and Internationally)

good !

It’s a huge building with at least 5 lifts. Some of them go to the parking area which is super convenient. Having WoolWorths down there too is lovely. Hot spa bath (5 floor) took us through the cold times.

Location is fantastic but the room quality is lower than 4 star hotel and wasn't clean especially the bathroom was disgusting

The best thing about this hotel is its location. How fantastically close it is to the Cavill Avenue shopping street. There's even a Woolworths in the mall right below the hotel. Basically, you can get any food and necessities within 5 minutes of walking by the seashore. I haven't had the opportunity to try out the hotel facilities which from my seaview balcony I noticed that there was a tennis court and an outdoor pool. The hotel is a bit old though, since it's probably renovated from the previous owner, signs of wear and tear do show in some corners, but it doesn't impact the overall living experience much in this spacious room. Thankfully they gave us a room over 25 floors above ground with nice sea view. Would definitely choose this hotel again if I have the precious chance to visit the Gold Coast again based on how great this hotel offers with its reasonable price (Other major hotels by the seafront are very costly during Australia's summer month of December).

Hotel was mediocre at best. Old and tired, carpet in rooms old and dirty, bathroom was 2 star and badly designed with a good deal of water on slippery tile floor after shower. Step into wet area is dangerous with water on shoes or feet picked up from the bathroom. Not enough power points convenient to desk for business traveller

We had one of the worst hotel stay experience. We booked for an ocean view room , paid extra but in the end was told they don’t have anymore ocean view room upon check in. Room was dated, seriously in need of refurbishment. Room floor was still sticky even after they have made the room. One of the days they were unable to clean the room and were told they don’t have enough cleaners and can’t keep up. Was compensated with $15. I rather get my room clean properly. On the positive side the breakfast staff was very efficient. Constantly clearing our table. Was glad to to check out today.

Best of the best location. Staff are friendly and very polite. Room is very clean, quite spacious with comfortable bed. Bath room too small. no microwave in room, no place to reheat the food. I call reception several time from room, but no one answer my call.

Good hotel with clean room, great location and friendly staff

You get what you pay for and these days customer service is cheap. Staff don't know parking rules, no staff communications, payment was full cost that you apparently had to call another number just to get a $4. Discount. This was after informing them that Iam at the discounted price 4 times. Not worth my 2 cents. Or is it $4 now?

Excellent location, i love the night view