Wings Penthouses - QStay

Staff very rude. Asked to break the Queensland health directed twice. Very disappointing that money more important then people’s health.

we received a call to say a glass door had been broken on the top level however we could still access the spa area. when we arrived there was no access, the way it was boarded prevented the door opening and the other door was locked and was a different key which we didn't have. It took a few days to finally get the access. the spa was the reason we booked it in the first place. The condition of the unit overall was run down with several damaged areas to walls,ceilings, doors,and the stairs had not been cleaned in a long time they were filthy. The curtains in the bedrooms had mould on them and some of them were off their hangers. Windows were filthy and all sliding doors were extremely hard to slide, some would struggle to open them. There were light globes out in several rooms. And the wi fi is woeful. I would not recommend this apartment to anyone.

Without properly arranged accommodation, the arranged journey is wasted. Had to stay in a dark place and couldn't fix it. Dryer not working properly and old socks found inside