BreakFree Moroccan

To start with bad customer service, not welcoming not told about how to access wifi(after using alot of data went downstairs and was told we could have asked for code, would have been nice to know!!) Not given enough towrels for two families, told we would have to pay for extra. Not told about gym key to access gym, had to once again go down and ask. Gym facilities terrible, equipment rusted and old. Sauna was shut as not working. No towels in pool area to use. As far as the apar**ent itself, only thing good was the view. Locks on balcony doors did not lock. We requested maintainence look at it as we had small children and were on 16th floor. Nothing was done. Dryer did not work, dishwasher did not work, in fact daughter received an electric shock when turning it on. That was last straw so we checked out halfway through 2 week stay. Staff were not welcoming and manager was rude when we infofmed him of our dis satisfaction.

Staff are so accommodating, location is great and right across the road from the beach. Rooms were clean and the beds were comfy. Easy walking distance to shops and restaurants. Can recommend this hotel to everyone and will definitely be back soon

Location is excellent. Extra charge for internet. Elevator had significant issues of not working on several days. The bedroom overhead fan did not work. Towel racks were old and bent. Pictures were missing from the walls with hooks still visible. Clean but looked worn.

The apar**ent is very old, sitcoms not working all beds having wheels at the bottom making them easily move or slip while sleeping, there is rust everywhere

This is our absolute favourite place to stay! Great location, always clean and in the heart of Surfers Paradise!! Staff members- Athena, Ricardo and Janelle are wonderful, always welcoming and are a pleasure to deal with every time! Thanks for everything!!

We were delighted with our accommodation at The Morrocan. We stayed in the View Tower. I had requested a 2 bedroom ocean view with air-conditioning as high up as possible. We were not disappointed and we were actually given a three bedroom! The Inside was clean and modern and everything we needed for our stay. We had a car park for our whole stay too which was fantastic, thank you! We used the BBQ area which was in good functioning order and super clean set umongst beautiful well maintained gardens. The couple of things were that some of the windows winders were broken and needed to be replaced and the pool probably needs a little love with some tiles falling off. The water looked a little murky perhaps from faded paint? Not many things to complain about in my opinion. I would suggest getting an Oceanside apar**ent like we did as the nightclub on another site at night was very loud but that's no fault of the Morrocan. I would stay here again in a heartbeat. Thank you for having us! Didn't want to leave 😪

Checked in. Room was disgusting and had mould everywhere, especially in the bathrooms. Rust on one of the beds. Room had a bad odour. Leaking tap. Went to the manager to ask for a new room. Showed the photos. He then told me to get a refund and find somewhere else. Absolutely rude. If there was an even lower rating I would definitely give it. Avoid this place.

The cleanliness of the facility was shockingly poor, with visible mould and an overpowering smell as soon as I entered the building. The room was dirty, with stained carpets and a musty odor. I had an extremely disappointing experience with the apar**ent. The staff were incredibly unhelpful and seemed indifferent to the guests' concerns, and the customer service was nonexistent. As a guest, I unfortunately had to deal with Ricardo at the reception, one of the rudest and least helpful managers I've ever encountered. Overall, Breakfree Moroccan Surfers Paradise was a complete disappoin**ent, and I would strongly advise anyone considering staying here to look for alternatives. Save yourself the frustration and choose a hotel that values its guests and provides a decent level of comfort and service.