Genesis Apartments

Great location Great staff Unfortunately the room was extremely run down and old. It's in desperate need of a Reno

we didnt get the apartment we booked. The rooms were disgusting and the beds were so hard we couldn't sleep

Stunning apartment with ultimate views of every angle of surfers. So spacious and a lovely big kitchen. Air con in every room was amazing. Loved the heated pool, properly warm like a bath. Would love to stay here again.

A traumatic experience- will expect next time that budget means dirty, not maintained, and not working when next booking a holiday. Unit 10 on the 3rd floor was a renovators delight - not acceptable when paying a lot of money per night. (Was thankfully refunded for 2/3 nights). Spent two of three nights with a window blown out and shattered by the GC storms. Meaning we were unable to cool the unit, there was glass walked into the unit and the floor was dangerously slippery due to the humidity and sea air entering through the huge windowless gap in the unit. The glass was not cleaned up and we couldn’t use the balcony at all. There was no privacy in this unit, the window coverings did not reach each end of the windows, the carpet was stained and shrunk away from the doorways leaving nails exposed. My son’s foot was bleeding due to the exposed nails. The washing machine was full of sand and the lint filter was so full of gunk, lint and sand it looked like it had not ever been emptied. The dryer had chewing gum stuck throughout it. The shower taps couldn’t be turned off and the shower dripped permanently in a steady noisy stream. No privacy - The manager came into our apartment unannounced to check the bathrooms for a leak reported from the apartment below and I felt like this was very scary, we didn’t know he was in our unit except I thought I heard something and left our bedroom to investigate. We had 5 staying but only received 4 towels for our entire stay and was only supplied 2 rolls of toilet paper per toilet - was told we’d receive more towels and toilet paper but we never received these. It was a horrible stay in a horrible place but located in a beautiful position. The curtains were dirty and not hanging properly as they were old and broken, the beds had no mattress protectors and we slept on just a single thin sheet which was clean thankfully. The main bathroom has no privacy and are overlooked by other hotels/buildings. The lights in the unit were not all working, the oven glass top was cracked and broken. The unit had great views but needs a complete overhaul to bring it into this century, it is old and not maintained in any functions and we were reluctant to spend any time there. We won’t stay there again.

The apartments are in a great location to Surfer's Paradise. The shopping centre and restaurants are close by and the beach is also only a short walk away. Although spotlessly clean, the apartments are looking a bit tired & in need of small repairs. Nothing that interferes with an enjoyable stay but would make staying there even more enjoyable. Reception staff were friendly & helpful. It was too cold to use to the pool so didn't use it but that area was also neat & tidy. It has excellent views of the beach. I would definitely stay there again.

Have stayed here many times and found it to be excellent, great location and views. But after not being able to get a reply from them to book accommodation for this month I have had to go elsewhere. Very disappointed no reply to emails, tried ringing many times on different days and even messages to the Manager were not answered back , big let down as I stayed there many times with family and friends, got other accommodation now so will not return

Upon arrival to our room on Thursday 21 September 2023, we were absolutely appalled to see the state of the room. To name a few (with photographic/video evidencing our grievance), there was dust build up on surfaces, stained toilets from the urine of previous guests, dirty floors, mould build up on one of the bathroom showers and black long hairs on the shower floors. The apartment manager was immediately called to the room and questioned about the state of the room. At first, we were told that our concerns needed to be taken up with *********** rather than the apartment directly given we booked through ***********. We responded stating that cleanliness of the room had absolutely nothing to do with *********** and that the apartment is solely responsible for maintaining this. The manager then proceeded to advise us that a cleaner would be called back to the room and ordered to clean the entire room in the managers presence. We were assured that the room would be cleaned to an acceptable standard for us to be able to stay the next four nights. When we arrived back to the room, we noticed that the room was somewhat cleaned such as hairs removed and toilets bleached however it was still quite dirty. Nonetheless, given we witnessed partial attempt (even if minimal) to rectify the issue, we did not complain further or make any further grievances. However, on Saturday 23 September 2023, I noticed that under the flat sheet of the bedroom I had already been sleeping under for the past couple of days, was dried blood on the sheet directly under me. I was absolutely appalled and disgusted to learn that I was sleeping in a dirty bed with sheets not cleaned, with direct contact to my skin of someone else’s blood. Again, I have photographic and video graphic evidence to verify this grievance. Although reception was unstaffed at the time, there is signs within the apartment to confirm that the manager can be contacted where urgent. Multiple were attempts to contact the manager with no answer. A text message was also sent with no response (evidence can also be provided of this the sign left at reception, the call log confirming the attempted contacts and text message screenshot). Not only was there no answer, but there was no attempt to call back at any point that night or the next morning. My partner and I were not able to sleep that evening given the bed was in a completely unacceptable state. The next morning I proceeded to reception to voice my grievance and demand a refund. My concerns were completely dismissed. Whilst the manager was somewhat empathetic and confirmed that the issues found with the room were unacceptable, I was told to just send an email detailing my concerns. What is the point in hiring a manager if calls go unanswered, text messages go ignored and serious issues are raised like the above, that are shut down with no genuine attempt to rectify or help the customer? I was also told that it is not the fault of Genesis Apartments, but

We just finished another stay at Genesis What a place for a holiday, Genesis is a fantastic resort. It is under new management, think is fair to say the transition may not have been smooth. There have been some bad reviews about the cleanliness of the rooms but I can assure you that has been rectified, our unit was spotless When you walk in the door you are greeted by new manager Colin, nothing is too much trouble and he will help with anything you need. We had a 3 bedroom apartment on the 12th floor with a huge wrap around balcony and great views of the beach. The bedrooms have views of the hinterland. The unit was huge and is fully equipped with everything you need. The grounds are amazing and neatly kept, 2 pools, play area for the the kids, gym, spa & BBQ area Not to mention 2 half court tennis courts. I really can't fault the place. Just book and ENJOY!! We'll be back again. Thanks Colin for a great experience again

a lot of the lights did not work in this old apratment