Congmao
May 11, 2024
I rarely complain about hotels, but today I have to comment on it! The bed is very soft, even friends who are used to sleeping on soft beds can't help but complain that this bed is too soft and they are sinking into it. So it is very unfriendly to people with bad waists and the elderly. I called the front desk and asked if there was a harder mattress. The front desk said that the beds were like this. Then I asked the front desk what to do with the elderly. The front desk said there was no way, and then said to see if there was any solution. Then the front desk never responded to us or called back. I have a bad waist, so I can only move the mattress myself and lay it on the bed frame below. The mattress is abnormally soft, and the whole person is sinking into it. The service is also very poor, and no solution is provided. I don't know if this can be considered a chain five-star hotel, bad review!
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