Holiday Inn Suva

Staff was great

The service at Holiday Inn is very good overall, but there are some stand outs, one of these being Viliame. Viliame always has a positive disposition, greets everyone as if they are the only customer, and acknowledges you when he sees you throughout the day. An excellent example of great customer service.

Very close to Suva shopping places. Friendly staff and very accommodating.

Held workshop this week. Recommend Lucy- hearing concerns of attendees about no vegetarian options, we were pleasantly surprise that she went out of her way to provide Vegetarian food options without being prompted. Thank you Lucy for great service.

We express our heartfelt gratitude to the hotel staff for their remarkable service. The housekeeping team, including Mah, Adi, and Lavinia, has been instrumental in ensuring our stay was comfortable and enjoyable. We also appreciate the front staff Ane Litia and Shanon security-Dan .and special thanks to villame.saki and peni dining team, especiallyVejlnia, Losana, lanieta for their professionalism and warmth. Adesh ( IT department your always wonderful taking care of us . We acknowledge the tireless efforts of all staff members, special thanks for Jackie Verna and mohomed And also we are thank full for both seen and unseen stuff who have made our experience at the hotel truly memorable

Every body was very friendly

Forced to stay here as Suva was busy on 6-8 June Clearly the last rooms in the village as we paid a thousand dollars a night. However there was no other option I simply had to be present in Suva. It all started on arrival at 4.45pm the thousand dollar room was not ready, incredible really but true. On arrival into the room a topics 2-3 star room a double bed (not king or queen) and three 330ml bottles of water for a business proclaiming their environment practices. Plugging in a laptop and the plate on the power points fell off the wall. There is no gym in the thousand dollar a night hotel but there is one next door at an equally aged hotel. Apparently managed by the same management but no one knows how the gym keys work .. hotel one blaming hotel two. The hallways are aged, patched carpet stains and chipped frames. Then the next morning after a gym session I couldn’t enter my room. It took 30 minutes for three maintenance to work out what was wrong and how to fix it. At this point I was expecting to see basil fawlty appear, he seemed more organised. Needless to say the thousand dollar a night hotel rendered me late for my meeting that I came to Suva for. Then the front doors were out of action, no apology signs people waving hands in from like tests due to lack of management communication On departure I was waiting in the queue yep it’s a queue up to get out hotel and the reception allowed other guests to push in there is no control or hospitality professionalism. Could it get worse yep of course Driving out on departure they had the whole carpark blocked off with cones. By this stage I was over IHG and just drove overtop of them It’s an old 60s 70s build and showing it. Be aware of the prices. Management will reply with the standard response but avoid this place quest much better