Family-friendly Hotels in Suzhou

2nd stay here! Was really contemplating if I should stay here because when I first stayed last year, the room was really old. I think they refurbished it. It looks better now! I love the room this time. Was surprised to find a fridge, microwave and sink inside. Pan pacific suzhou is an attraction by itself. With unlimited access to pan men, this is really a perfect stay if you are planning on taking a leisure trip. A little further from the main tourist sites but still doable. I'm really happy the rooms are now renovated!! Service was also great!! Everyone was eager to help. Will be back a third time. Breakfast was so so though. Not really worth in my opinion. Just go eat Rui Noodle Restaurant that can also be found within the hotel.

Good location with a nice and modern shopping mall just a traffic light away. Checkin staff did not seem to be very well trained, however polite. Added breakfast for one day but only registered 1 guest despite 2 guests stayed in the room. When we asked advise at concierge if there was any shops selling photography items, reply was “ sorry I’m not local”… Would like to express our gratitude to concierge staff Peter Zhang and room attendant Li Lingyu. Peter always has a genuine smile on his face and helped with our parcel delivery reached destination smoothly. Ms Li is kind and considerate, noted we like to drink coffee, made effort to place a Nespresso coffee machine in the room. Lastly, we’d like to appreciate hotel management for making my husband’s birthday even more special by presenting a cake and a card in the room. Would consider to stay again if we go back to Suzhou.

This hotel most certainly did not disappoint, the stay was extremely pleasant and the views were spectacular. The hotel staff were fantastic and their efforts did not go unnoticed. Kyle, for example was professional during the check in process and patiently answered questions. I initially booked the ‘King Premium Jinji Lake View’ room, however, he kindly upgraded my room for free so that I could have a better view of both Jinji lake and the city, which was stunning. The housekeeper was attentive and did an excellent job in maintaining the cleanliness of the room. The room service team were also accommodating of special requests to meet my dietary needs. Although there was some minor dissatisfaction with temperature of food being served, what stood out to me was their receptiveness of feedback and how they provided instant solutions. Overall, the staff working here demonstrated utmost professionalism and are an asset to the hotel.

We spend one night at the hotel and liked it a lot. Very nice traditional chinese elements in their design, good and well known local Suzhou restaurant at the ground floor of the hotel (even a lot of non hotel guests would go to enjoy the local food here). Nicely located at the lake, whereas also being very close to the city center with the huge, new, luxury shopping mall in walking distance. The hotel has a little garden itself in which you can walk around. Rooms are specious and well designed. Service is attentive as well.

Very good Hotel and excellent location and great service staff. Special mention to Cici and Chloe who are very very helpful. Room does need an upgrade as some of the things are too old. Hotel is close to 20 years old and will undergo renovation but does not affect the staying experience. Will return to stay at hotel next time in October

After selecting for a long time on Ctrip, I finally chose this hotel. It was always a good choice. Although the hotel has been renovated for a long time, it is well maintained, very clean and comfortable to live in. It is also very quiet. The room was upgraded and a breakfast coupon was given. The reviews before going convinced me that it was not good, but I think it is still very good. Every question was answered in detail, except that an elderly and a young receptionist at the door did not take the initiative to deal with people, but if you ask them for directions, they will also introduce them in detail. The breakfast is not bad. This time I came out to catch up with my husband's birthday. I had lunch in the hotel restaurant and the taste was not bad. In short, the only thing is that the bed squeaks when you sit down

Our overall stay at Park Hyatt was definitely memorable. The service was wonderful, the staff were helpful and kind, the facilities were exceptional. I would like to mention Betty, Shaw, Adolph, Vivian and Nick for being such amazing staff! Betty and Shaw made sure we received complimentary cake and wine in celebration of our anniversary. They were so responsive with our questions and are always ready to help. Adolph and Vivian assisted us with checking in and reception. We can’t speak Chinese well but they communicated with us in English which made our stay even better. They also helped us book our dinner reservation. Nick was the manager at apartment 208 where we had dinner. There were complications at first but Nick was able to handle everything well. He was also super kind and respectful. Our stay was almost perfect except for the fact that there was another guest who was blowing his nose, coughing and spitting in the pool which was a turn off for us. We decided not to use the pool anymore. Overall, I highly recommend this hotel for couples, friends and family who need a wonderful staycation.

Such a friendly hotel and much better value for money than some of the big names. Room was really big and very clean, bathroom a little old but spotless. As a family of four this was a good choice for us. The staff were lovely, they honestly put some of the 5* to shame, they were really helpful with everything. Breakfast is fine if you are happy with Chinese food, lots of choice for this (there were some western options) and happy to share a table. Beds were a little on the hard side for anyone not from China but fine. Overall we had a great stay and at a very reasonable price. There is a big free car park too which really helps if you are driving. There is also a metro station a very short walk away. There was a bowl of fruit and a lot of bottled water and ample toiletries. Would definitely stay again, a good wallet-friendly option.

Very kind and professional staff, from concierge, check-in station to cleaning personal, Restaurant personal and Bar personal, every single person very friendly and helpful. Due to the fact, me as european, i am not used to taxi apps like people use here in china, but the staff from Renaissance Suzhou arranged every single ride i needed. They helped me with every little thing i needed. I even asked them, if there is a nearby store that sells Ukulele's - Jessica Jiang from the staff quickly told me the location of the next store and arranged the taxi for me. I felt very comfortable in this Hotel and also the barkeepers did a very good job. Good drinks, good snacks. The buffet was amazing and as a Hotel guest i got a discount. Thanks for that! Hotel = 10 / 10 Staff = 10 +/ 10 Restaurant = 10 / 10 Rooms = 10 / 10 Bar = 10 / 10 Location = 10 / 10 In my opinion, this hotel makes everything perfect. Thanks for having me! And of course, i will come back to this hotel during my next trip to Suzhou.

Kanas, a fascinating place, let us spend a wonderful National Day holiday. The proprietress is a kind, gentle, beautiful and capable girl, but she is also a talented designer with unique charm. She has built this B&B into a fashionable and beautiful paradise. The beautiful 270-degree lake view room is the only one in the local area, which makes people forget the mundane world and empty themselves. Every detail of the room is carefully designed. The toiletries are packed in an exquisite gift box, which makes people reluctant to open it immediately. All facilities are complete, not inferior to star hotels. The whole style is very fresh and elegant. The boss is also a warm and thoughtful young man. He also helped us to fish out a large plate of tender water chestnuts. Although the weather was not good and it rained for 3 days, we were unable to enjoy the sunrise and sunset, but because of my good mood, I feel that the atmosphere and thoughtful reception of the misty Taihu Lake and the beautiful B&B are better. I look forward to the arrival of winter and another trip with seagulls flying all over the sky!