After checking in at 7:30 pm on the 14th, the front desk informed us that the large bed room with a view was not in the same building, and asked a male staff member to take us to the depths of a large courtyard shared by several institutions about 300 meters away. The rooms are all in the bungalow area here. The view is from the window. You can see the flowers and plants on both sides of the bungalow yard and the double wooden swings on both sides of the stone path in the middle. Our room is 1112. The first feeling when entering the room is that it is against the tide. The smell was obvious, and later it was confirmed that it was indeed a bit damp. I put down my backpack and went to Qili Shantang for a walk and some food. I returned to the hotel at about ten o'clock. All the view rooms are located deep in the shared compound. It is supposed to be a quiet stay experience, but We can't ask other guests to speak quietly and handle them gently, and we can't ask them to be sure whether it's a big rat or a wild cat in the mezzanine of the roof, which is almost non-stop scurrying around until the occasional plop after nine o'clock the next morning. I contacted the front desk that night, and a male staff member came to give me a solution seven or eight minutes later. Because the room was full on Saturday, only the innermost, more uncomfortable small room could be used for sleeping, or two pairs of earplugs were provided without changing rooms. At that time, the room was full. After twelve o'clock, I stopped worrying about it. Then the staff gave me a small gift and promised to change the room in the front building the next day. On the 15th, we deliberately waited until after 12 o'clock when most guests checked out before going to the front desk of the front building to change rooms. When we went out, we looked at the roof of room 1112 we stayed in that night. There was indeed a large hole for pipes in the roof. It was close to the front floor. On the way, I heard a lady ask the security guard of the hotel about how business has improved. The security guard replied that he hired two promotion staff and it was indeed effective. The female staff member who handled the room change looked gray and reluctant throughout the process. I was changed to room 1210 on the second floor. The room was darker and smaller than the room I stayed in last night. After going downstairs to communicate again, I was changed to room 1229 on the second floor. It should be a business king room. The room is larger than last night and the lighting is OK. I put down my luggage and went out for a walk until I returned to the hotel to rest around 9pm. The room was adjacent to Shantang Street, and it was a bit noisy with the flow of people and traffic until the early morning. The soundproofing of the room was not good. We all understand and accept it, but I really can't accept it. I don't know which room has an external air conditioner. There is a buzzing noise. The overall hygiene of the room is okay. There is dirt on the four corners of the mouthwash cup holder in two rooms that has not been cleaned for a long time. It looks uncomfortable and there are broken garbage. The mouthwash cup and the drinking cup in the room are disposable and It’s good that they are all equipped with disposable covers. The room hardware can meet the standards of a fast hotel. The above only describes the entire check-in process. The details are only for the specific situation and not the person. I do not deny the good service and check-in experience before, and I believe that in the future The hotel will do better, the customers will be satisfied, and the business will be prosperous.
Excellent
1108 Reviews