Mercure Hotel Suzhou Jinji Lake

Mercure Hotel Suzhou Jinji Lake Reviews

Mercure Hotel Suzhou Jinji Lake

Honghai Building, No.72 Xingdu Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
Mercure Hotel Suzhou Jinji Lake
Mercure Hotel Suzhou Jinji LakeMercure Hotel Suzhou Jinji LakeMercure Hotel Suzhou Jinji Lake
Check available rooms for your travel dates
We Price Match
1 night

Mercure Hotel Suzhou Jinji Lake Guest Reviews

4.8/5
Excellent
6927 review
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
Filter by:
Sort by:
All reviews(6927)
Positive reviews(6850)
Reviews with photos/video(731)
Friendly front desk staff(846)
Classy environment(743)
Easy to get around(503)
Delicious breakfast(413)
Awesome amenities(399)
Would stay again(242)
Close to metro(163)
Secluded lake view(26)
Negative reviews(77)
Angel-Rose
Superior Room (2 beds)
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 22, 2024
We had an excellent stay. I decided to treat my parents to a hotel for their visit to Suzhou and this one did not disappoint. We had a wonderful stay. We slept amazing in our beds from our long day of site seeing because the hotel is located really well to a lot of must see places in Suzhou. Breakfast was splendid and a wonderful variety of foods to eat, all of which is very tasty. Hotel staff is so friendly and helpful. We only speak English and they tried their very best to communicate in English and answer our questions we had to make sure we were visiting the right places in the city. I will definitely be coming again to this hotel and my parents will be here again next time they visit.
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope that Mercure Suzhou Jinji Lake will be the warmest and warmest memory in your memory. The unique one! Come back to Mercure often and wish you well!​
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Couples
4 review
3.5/5
Posted on Oct 1, 2024
Location was not great, perhaps we should have researched that a little more as there was a different Mercure closer to the old town area that we wanted to visit. Hotel comfort is pretty basic, you can get a similar comfort level for a budget priced hotel. The service received from the manager was poor, there were 4 staff on and not busy but the manager could not be bothered to answer a simple question. The breakfast was a reasonable price and the fresh cooked noodles and dumplings were good.
Sajad
Superior King Room
Stayed in Sep 2024
Business travelers
7 review
4.2/5
Very Good
Posted on Sep 22, 2024
Cleanliness and location was really good but the room was small and the big wall and small windows was the negative things about our room the breakfast also was moderate
Alim
Superior King Room
Stayed in Aug 2024
Solo travelers
25 review
5.0/5
Outstanding
Posted on Sep 6, 2024
Location wise this hotel is best and recommended with amazing an underground connection into subway station full of local cuisine. Best
YUSUF KARADAĞ
Superior Room (2 beds)
Stayed in Aug 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Sep 1, 2024
It was another excellent stay. I got special discount for breakfast by Doris, Guest Services Manager, and extraordinary service from Jagger, Front Desk. All in all very good. looking forward to my next stay!
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope that Mercure Suzhou Jinji Lake will be the warmest and warmest memory in your memory. The unique one! Come back to Mercure often and wish you well!​
Guest User
Superior King Room
Stayed in Aug 2024
Couples
14 review
5.0/5
Outstanding
Posted on Aug 31, 2024
quiet location , easy fiand some food around hotel area . breakfast is OK receptionist only some people can speak english . shower water is good , hot dan strong . will back again if go to suzhou
emdzung
Superior King Room
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Jackson is friendly and helpful in assisting in our queries. We had a pleasant stay here.
TC_Lau
Superior Room (2 beds)
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Sep 20, 2024
This is the second time I am staying in Mercure Jinji Lake, this time with my family visiting from overseas. Based on my previous good experience staying here, I didn't hesitate to book my stay again. The hotel didn't disappoint, with great location near to the pants and next to the garden. It is also very convenient to find food as family mart is just opposite the hotel and major shopping malls a stroll away. Also very easy to get didi ride and to take the subway. Overall, a really good experience.
Guest User
Deluxe Double Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Very nice hotel, clean and well maintained and reasonably priced. The location is very good as well with central access to many sights and restaurants. The breakfast is very good as well!
Guest User
Superior King Room
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Lucas is good And the service was pretty good, the Hotel is in a good location near Suzhou center
Dean 林
Deluxe Double Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 6, 2024
Hotel is in a well accessible location. There were a small issue after check-in but was resolved promptly and professionally. This hotel also provides DIY laundry service option.
JIMIX
Superior Room (2 beds)
Stayed in Oct 2023
Business travelers
11 review
4.7/5
Amazing
Posted on Nov 5, 2023
Hotel 100% recommended, Around the hotel is very convenient, the center mall, garden, restaurants, shopping, coffee shops, no need for a taxi just walk and enjoy. The hotel has a small Gym room and room self service washing machine. I'm booking 4 nights. The staff in the reception don't speak English but with the patient is so friendly and helpful at anything. For sure I can come back next time.
Response from Property: Thank you very much for choosing our hotel and sharing your valuable feedback. We are glad that you have such a high evaluation of our hotel facilities and surrounding environment. We have always been committed to providing guests with convenient and comfortable accommodation experiences.We deeply apologize for the issue of the front desk staff not understanding English. We will strengthen employee training to improve their English communication skills and ensure that we can better meet the needs of international customers. At the same time, we will also provide guides and translation services in multiple languages to better assist you.Thank you again for your feedback and support. We look forward to your visit again and provide you with better service. If you have any other needs or questions, please feel free to contact us. Wishing you a pleasant journey!
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
The front desk personnel, 浩冉, provided excellent services and the room is clean.
JUSTIN
Superior King Room
Stayed in Oct 2023
Couples
6 review
4.7/5
Amazing
Posted on Oct 28, 2023
Great location. Very close to the “pants” building. Love the offer of free coffee at concierge.
Response from Property: Distinguished guests: Hello! Thank you for choosing Mercure Suzhou Jinji Lake Hotel. We are very pleased that you had a pleasant stay in our hotel. Thank you for your support and trust, and thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage again!  
Rieckermann
Superior King Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Thank you very much for the help of the hotel manager Alex. I couldn't get a taxi at the train station, so I called the hotel. Manager Alex answered the call and his English was very good. He helped me call a taxi. Later, his friend who received me noticed that the time of my order was different from his friend's, and reminded me that I did indeed miss one day. He helped me book another day, and I am very grateful to Manager Alex.
Response from Property: Thank you for your praise, your recognition is our greatest honor, but also give us a great motivation, let us in the future service, continuous innovation, look forward to your visit again, we will serve you wholeheartedly.