Floure Hotel (Suzhou Jinji Lake West Branch) Reviews
Floure Hotel (Suzhou Jinji Lake West Branch)
3101, Building 1, Wanbao Commercial Plaza, No.1580 East Ring Road, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView Hotel Details
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Floure Hotel (Suzhou Jinji Lake West Branch) Guest Reviews
4.4/5
732 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.5
Cleanliness4.4
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All reviews(732)
Positive reviews(695)
Reviews with photos/video(107)
Classy environment(43)
Convenient parking(41)
Average sound insulation(36)
Friendly front desk staff(30)
Close to scenic area(17)
Convenient public transportation(10)
Stayed multiple times(3)
Negative reviews(37)
Guest User
Huaju Selected Double Bed Room
Stayed in Jul 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 23, 2024
This hotel is very good, parking is very convenient, right at the door, come again next time.
Response from Property: Dear guest, we are very happy to receive your full score. Your satisfactory comments, simple likes, and sincere affirmation will make us feel grateful. Thank you for your recognition and support of Huaju Hotel. We hope you can stay with us forever!
JayGrn
Huaju Selected Double Bed Room
Stayed in Jan 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jan 22, 2024
The room was very clean and well equipped with toiletries. The staff members were very friendly and patient. They also have a microwave that you can use to reheat your foods etc. Overall, my experience staying here was great. I am a foreigner and I would recommend this hotel to other foreigners. It's a great stay! 🌟
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Petbanz
Huaju Selected Double Bed Room
Stayed in Dec 2023
Travel with friends
4 review
4.5/5
Great
Posted on Dec 17, 2023
The hotel rooms are clean and tidy though some rooms have no window. Located near a subway for easier communication.
darren
Huaju Selected Twin Room
Stayed in Nov 2023
Family
21 review
3.0/5
Posted on Nov 16, 2023
not worth the money pretty basic stuff with lots of transients staying there, not recommended
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The branch management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Guest User
Huaju Offer Double Bed Room
Stayed in Jun 2024
Business travelers
11 review
4.5/5
Great
Posted on Jun 11, 2024
good position
Guest User
Huaju Selected Double Bed Room
Stayed in Oct 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Oct 27, 2024
In this fast-paced era, it is rare to find a place where you can relax and enjoy meticulous service. Huaju Hotel is such a treasure place that makes people linger. From the moment I stepped into the hotel door, I was deeply moved by the meticulous service here. The smile of the front desk receptionist was like the warm spring sun, warm and kind.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Huaju Selected Double Bed Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 27, 2024
The rooms in this hotel are very good. The parking lot is very convenient at the door. There are also many places to eat nearby.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
WuLilijie
Huaju Exceptional Double Bed Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Facilities: Complete, unfortunately no breakfast
Hygiene: Not bad, the cleaning lady is very responsible
Environment: Not bad, there is a window to see the platform
Service: Good
Original TextTranslated by Google
Response from Property: Dear guest, we are so happy to receive your full score. Your satisfactory comments, simple likes, and sincere affirmation will make us feel strong. We are lucky to have your support. We will continue to work hard to provide guests with a comfortable accommodation environment. I hope you can witness our growth. Thank you for your recognition and support of Huaju Hotel. I hope you can accompany us all the way!
Guest User
Huaju Exceptional Double Bed Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
I think it's very good and very satisfied. I will give you a good review next time.
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to receive your full score. Your satisfactory comments, simple likes, and sincere affirmation will make us feel grateful. Thank you for your recognition and support of Huaju Hotel. We hope you can stay with us forever!
Anonymous User
Huaju Offer Double Bed Room
Stayed in Aug 2024
Business travelers
14 review
1.5/5
Posted on Aug 12, 2024
The room gave people a very depressing feeling. The sheets were yellow and the towels were full of this yellow unknown liquid.
The sound insulation was very poor. There was the noise of vehicles on the road on the left side of the room, and the sound of talking in the corridor and other rooms in the hotel on the right side. I couldn't sleep well at all.
When I just checked in on the first day, the attitude of the front desk was very bad and the speech was perfunctory. We all lay down to rest, and the front desk called to say that we made a mistake in the room and asked us to change rooms.
When I checked out later, another front desk lady had a good attitude. This service score is also for this lady. This is the only thing I feel relatively satisfied with. The other environmental sanitation and facilities of this hotel are not very good, especially the sanitation gives people a disgusting feeling. The service attitude of one front desk is okay, and the service attitude of the other front desk is very average. The living experience this time is very bad, and I don't recommend coming to this hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Huaju Elegant Double Bed Room
Stayed in Jul 2024
Couples
1 review
2.8/5
Posted on Jul 28, 2024
1. The service is OK, very enthusiastic.
2. The environment is very bad. There is no air conditioning in the corridor, and there is a stinky smell; there is also a stinky smell in the room, the wall is very dirty (there is a picture below, I don’t know why the wall is so dirty, it’s a bit disgusting), the air conditioning remote control and the TV remote control are sticky, I don’t know if the bed sheet is new, anyway, I started to feel itchy after lying for a while, the curtains are light-transmitting, and I was woken up by the glaring light at 5 o'clock in the morning. In short, this price is really not worth it, I hope the merchant will improve in the future.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Huaju Selected Twin Room
Stayed in Jul 2024
Family
4 review
4.7/5
Amazing
Posted on Jul 22, 2024
The room is relatively clean and tidy. Ignore the front desk customer service. The boss lady's attitude is very enthusiastic. There is laundry, a large outdoor area for drying clothes, and a parking lot. It is close to the attractions and cheap to take a taxi. There is a water dispenser and a microwave at the entrance of the guest room elevator. Small details are very good. The weather is hot and they extended the room until 2 o'clock. When I left my clothes behind, they immediately called me and helped to send them by express delivery.
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to receive your full score. Your satisfactory comments, simple likes, and sincere affirmation will make us feel grateful. Thank you for your recognition and support of Huaju Hotel. We hope you can stay with us forever!
Guest User
Huaju Selected Twin Room
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 18, 2024
This hotel is very good, the environment is very clean and tidy, and the service attitude is also very good
Original TextTranslated by Google
Response from Property: Dear guest, we are very happy to receive your full score. Your satisfactory comments, simple likes, and sincere affirmation will make us feel grateful. Thank you for your recognition and support of Huaju Hotel. We hope you can stay with us forever!
Guest User
Huaju Offer Double Bed Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 26, 2024
This hotel is generally good. Parking is also very convenient nearby. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Huaju Offer Double Bed Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 27, 2024
The room in this hotel is very good, big, clean and refreshing. Overall, I am very satisfied
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for taking the time to give us a good review. Your affirmation is our driving force for progress. We will continue to provide quality services to ensure that every guest can enjoy a comfortable and pleasant stay in our hotel.